Faith Haven Senior Care Centre
6531 W Michigan Avenue · Jackson, MI · 49201 · 5177503822
81 certified beds For profit - Corporation Chain: Nexcare Health Systems
Why this verdict
- Carries CMS’s abuse warning icon.
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.42 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.49 | 0.55–0.75 |
| Weekend hours / resident-day | 3.15 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | 1 · $15,872 |
Inspection citations (36 in the current record)
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Potential for harm · E March 19, 2026
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected April 2, 2026 · Nutrition and Dietary
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Potential for harm · D March 19, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 2, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 19, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 2, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G August 21, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 28, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 21, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 28, 2025 · Resident Rights
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Potential for harm · D August 21, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 28, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 6, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 22, 2025 · Resident Rights
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Potential for harm · D January 6, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected January 22, 2025 · Resident Rights
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Potential for harm · D January 6, 2025
Ensure each resident receives an accurate assessment.
Corrected January 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 6, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 6, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 6, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 6, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 22, 2025 · Quality of Life and Care
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Potential for harm · D January 6, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 22, 2025 · Quality of Life and Care
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Potential for harm · E January 6, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected January 22, 2025 · Quality of Life and Care
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Potential for harm · D January 6, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected January 22, 2025 · Pharmacy Service
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Potential for harm · D January 6, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected January 22, 2025 · Pharmacy Service
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Potential for harm · D January 6, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected January 22, 2025 · Pharmacy Service
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Potential for harm · D January 6, 2025
Provide or obtain dental services for each resident.
Corrected January 22, 2025 · Quality of Life and Care
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Potential for harm · E January 6, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected January 22, 2025 · Nutrition and Dietary
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Potential for harm · D May 3, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 17, 2024 · Infection Control
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Actual harm · G January 17, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 2, 2024 · Quality of Life and Care
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Potential for harm · E January 17, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected February 2, 2024 · Resident Rights
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Potential for harm · D January 17, 2024
Keep residents' personal and medical records private and confidential.
Corrected February 2, 2024 · Resident Rights
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Potential for harm · E January 17, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 2, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 17, 2024 | Fine | $15,872 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235359 · certified since March 1, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.