D'Youville Senior Care
981 Varnum Avenue · Lowell, MA · 01854 · 9784584083
208 certified beds Non profit - Corporation
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
RN staffing in the bottom 10% nationally
0.23 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.78 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.23 | 0.55–0.75 |
| Weekend hours / resident-day | 3.50 | ≈ weekday level |
| Nursing turnover / year | 36% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (34 in the current record)
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Potential for harm · D February 17, 2026 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected March 13, 2026 · Resident Rights
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Potential for harm · D February 17, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 13, 2026 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected February 27, 2026 · Resident Rights
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Potential for harm · D January 13, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected February 13, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 13, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 13, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 4, 2025 · found via complaint
Provide appropriate foot care.
Corrected December 31, 2025 · Quality of Life and Care
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Potential for harm · D April 11, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected May 2, 2025 · Resident Rights
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Potential for harm · D April 11, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected May 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 11, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 11, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 11, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 7, 2025 · Quality of Life and Care
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Potential for harm · E April 11, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 7, 2025 · Pharmacy Service
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Potential for harm · D April 11, 2025
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected May 7, 2025 · Nutrition and Dietary
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Potential for harm · E April 11, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 7, 2025 · Nutrition and Dietary
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Potential for harm · D April 11, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 21, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 31, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected June 22, 2024 · Resident Rights
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Potential for harm · D May 31, 2024
Respond appropriately to all alleged violations.
Corrected June 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 31, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 22, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 31, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected June 22, 2024 · Quality of Life and Care
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Potential for harm · D May 31, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected June 22, 2024 · Quality of Life and Care
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Potential for harm · E May 31, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 22, 2024 · Pharmacy Service
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Potential for harm · D May 31, 2024
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected June 22, 2024 · Nutrition and Dietary
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Potential for harm · D May 31, 2024
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected June 22, 2024 · Nutrition and Dietary
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Potential for harm · E May 31, 2024
Provide and implement an infection prevention and control program.
Corrected June 22, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225515 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.