Crossroads of Flowery Branch of Journey LLC, the
4595 Cantrell Road · Flowery Branch, GA · 30542 · 7709672070
100 certified beds For profit - Limited Liability company Chain: Journey Healthcare
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
RN staffing in the bottom 10% nationally
0.29 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Total nurse staffing below 3.0 hours per resident-day
2.94 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 2.94 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.29 | 0.55–0.75 |
| Weekend hours / resident-day | 2.74 | ≈ weekday level |
| Nursing turnover / year | 51% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (31 in the current record)
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Potential for harm · D January 16, 2026
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected February 12, 2026 · Resident Rights
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Potential for harm · F January 16, 2026
Assure the security of all personal funds of residents deposited with the facility.
Corrected February 12, 2026 · Resident Rights
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Potential for harm · D January 16, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected February 12, 2026 · Resident Rights
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Potential for harm · D January 16, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected February 12, 2026 · Resident Assessment and Care Planning
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Potential for harm · E January 16, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 12, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 16, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 12, 2026 · Quality of Life and Care
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Potential for harm · D January 16, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 12, 2026 · Quality of Life and Care
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Potential for harm · D January 16, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 12, 2026 · Quality of Life and Care
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Potential for harm · E July 3, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 30, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E July 3, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected July 30, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 3, 2025 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected July 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 3, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 3, 2025 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected July 30, 2025 · Quality of Life and Care
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Potential for harm · E August 28, 2024 · found via complaint
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected October 10, 2024 · Resident Rights
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Potential for harm · D August 28, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 10, 2024 · Resident Rights
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Potential for harm · D August 28, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected October 10, 2024 · Infection Control
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Potential for harm · F August 28, 2024 · found via complaint
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected October 10, 2024 · Nursing and Physician Services
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Potential for harm · D July 29, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 6, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 21, 2022 · Resident Rights
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Potential for harm · D November 6, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 21, 2022 · Resident Assessment and Care Planning
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Potential for harm · D November 6, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 21, 2022 · Resident Assessment and Care Planning
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Potential for harm · D November 6, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected December 21, 2022 · Quality of Life and Care
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Potential for harm · E November 6, 2022
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected December 21, 2022 · Quality of Life and Care
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Potential for harm · D November 6, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 21, 2022 · Quality of Life and Care
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Potential for harm · D November 6, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected December 21, 2022 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 115327 · certified since October 1, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.