Copperfield Health & Rehabilitation
515 Lake Concord Road Ne · Concord, NC · 28025 · 7047844494
120 certified beds For profit - Corporation Chain: Simcha Hyman & Naftali Zanziper
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $89,707 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
6 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
4 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$89,707 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
70% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.18 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.48 | 0.55–0.75 |
| Weekend hours / resident-day | 2.86 | ≈ weekday level |
| Nursing turnover / year | 70% | median 45% |
| Fines (3-yr window) | 3 · $174,129 |
Inspection citations (21 in the current record)
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Actual harm · G February 27, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 28, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 27, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 28, 2026 · Quality of Life and Care
-
Potential for harm · E February 27, 2026 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected February 28, 2026 · Nutrition and Dietary
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Potential for harm · E February 27, 2026 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 28, 2026 · Nutrition and Dietary
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Immediate jeopardy · J December 11, 2024
Keep residents' personal and medical records private and confidential.
Corrected December 11, 2024 · Resident Rights
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Immediate jeopardy · J December 11, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected December 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J December 11, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D December 11, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 20, 2024 · Pharmacy Service
-
Potential for harm · D December 11, 2024 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected April 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 11, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 20, 2024 · Quality of Life and Care
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Potential for harm · D December 11, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 20, 2024 · Quality of Life and Care
-
No harm found · B December 11, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected December 20, 2024 · Resident Rights
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Potential for harm · D September 14, 2023 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected October 6, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J July 28, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 14, 2023 · Resident Rights
-
Immediate jeopardy · J July 28, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 14, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · J July 28, 2023 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected September 14, 2023 · Quality of Life and Care
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Potential for harm · D July 28, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected September 14, 2023 · Resident Assessment and Care Planning
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Potential for harm · E July 28, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 14, 2023 · Nutrition and Dietary
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Potential for harm · E July 28, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected September 14, 2023 · Administration
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Potential for harm · E July 28, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 14, 2023 · Resident Rights
-
Potential for harm · E July 28, 2023 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected September 14, 2023 · Environmental
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 27, 2026 | Fine | $44,925 |
| December 11, 2024 | Fine | $44,782 |
| July 28, 2023 | Fine | $84,422 |
| July 28, 2023 | Payment Denial | 41 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345130 · certified since September 1, 1975. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.