Complete Care at Manitowoc LLC
2021 S Alverno Rd · Manitowoc, WI · 54220 · 9206834100
150 certified beds For profit - Limited Liability company Chain: Complete Care
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.11 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.87 | 0.55–0.75 |
| Weekend hours / resident-day | 3.68 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | 1 · $76,944 |
Inspection citations (14 in the current record)
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Potential for harm · D October 1, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected December 10, 2025 · Quality of Life and Care
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Potential for harm · D October 1, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected November 10, 2025 · Quality of Life and Care
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Potential for harm · D July 7, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 26, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 25, 2024 · Quality of Life and Care
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Potential for harm · D November 26, 2024 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected December 25, 2024 · Nutrition and Dietary
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Potential for harm · D November 26, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 25, 2024 · Infection Control
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Potential for harm · D July 24, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected August 15, 2024 · Quality of Life and Care
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Potential for harm · D July 24, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected August 16, 2024 · Pharmacy Service
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Potential for harm · E July 24, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 16, 2024 · Nutrition and Dietary
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Immediate jeopardy · J September 27, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 25, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 27, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 25, 2023 · Resident Rights
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Potential for harm · D September 27, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 25, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 27, 2023 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 25, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 27, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 25, 2023 · Resident Assessment and Care Planning
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 27, 2023 | Fine | $76,944 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525441 · certified since October 1, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.