Willowdale Health Services
1610 Hoover St · New Holstein, WI · 53061 · 9208985706
49 certified beds For profit - Limited Liability company Chain: North Shore Healthcare
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.83 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.31 | 0.55–0.75 |
| Weekend hours / resident-day | 3.36 | ≈ weekday level |
| Nursing turnover / year | 39% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (16 in the current record)
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Potential for harm · D January 22, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 2, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected November 2, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 2, 2024
Ensure each resident receives an accurate assessment.
Corrected November 2, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 2, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 2, 2024 · Quality of Life and Care
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Potential for harm · D October 2, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected November 2, 2024 · Quality of Life and Care
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Potential for harm · E October 2, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 2, 2024 · Pharmacy Service
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Potential for harm · D October 2, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 2, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 2, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected November 2, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 8, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 8, 2023 · Resident Rights
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Potential for harm · D November 8, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected December 8, 2023 · Resident Assessment and Care Planning
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Potential for harm · E November 8, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected December 8, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 8, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected December 8, 2023 · Nutrition and Dietary
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Potential for harm · F November 8, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 8, 2023 · Nutrition and Dietary
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Potential for harm · D October 12, 2022
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected November 12, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 12, 2022
Ensure each resident receives an accurate assessment.
Corrected November 12, 2022 · Resident Assessment and Care Planning
-
Potential for harm · D October 12, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 12, 2022 · Quality of Life and Care
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525411 · certified since December 11, 1987. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.