Complete Care at Hales Corners
9449 W. Forest Home Ave. · Hales Corners, WI · 53130 · 4145296888
62 certified beds For profit - Corporation Chain: Complete Care
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
71% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.53 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.09 | 0.55–0.75 |
| Weekend hours / resident-day | 4.08 | ≈ weekday level |
| Nursing turnover / year | 71% | median 45% |
| Fines (3-yr window) | 1 · $17,934 |
Inspection citations (17 in the current record)
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Potential for harm · D February 19, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 19, 2026 · Resident Rights
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Potential for harm · D February 19, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected February 20, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 5, 2025 · found via complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Corrected December 8, 2025 · Resident Rights
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Potential for harm · D December 5, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 8, 2025 · Quality of Life and Care
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Potential for harm · D December 5, 2025 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected December 8, 2025 · Environmental
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Potential for harm · D June 18, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected June 25, 2025 · Resident Rights
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Potential for harm · D June 18, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 7, 2025 · Quality of Life and Care
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Potential for harm · D June 18, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected July 7, 2025 · Quality of Life and Care
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Potential for harm · D June 18, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected July 14, 2025 · Nutrition and Dietary
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Potential for harm · D June 18, 2025
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected July 7, 2025 · Nutrition and Dietary
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Potential for harm · D June 18, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 27, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G March 27, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 25, 2024 · Quality of Life and Care
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Potential for harm · D March 27, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 25, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 12, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 13, 2023 · Quality of Life and Care
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Potential for harm · F January 12, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected February 10, 2023 · Nutrition and Dietary
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Potential for harm · F January 12, 2023
Perform COVID19 testing on residents and staff.
Corrected January 13, 2023 · Infection Control
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No harm found · C January 12, 2023
Ensure staff are vaccinated for COVID-19
Corrected January 13, 2023 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 27, 2024 | Fine | $17,934 |
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525596 · certified since June 10, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.