Complete Care at Germantown
W173 N10915 Bernies Way · Germantown, WI · 53022 · 2625093300
121 certified beds For profit - Limited Liability company Chain: Complete Care
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.90 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.95 | 0.55–0.75 |
| Weekend hours / resident-day | 3.40 | ≈ weekday level |
| Nursing turnover / year | 58% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (29 in the current record)
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Potential for harm · D March 5, 2025
Give the resident's representative the ability to exercise the resident's rights.
Corrected March 21, 2025 · Resident Rights
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Potential for harm · D March 5, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected March 24, 2025 · Resident Rights
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Potential for harm · D March 5, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected March 25, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 25, 2025 · Nutrition and Dietary
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Potential for harm · E January 30, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 1, 2025 · Pharmacy Service
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Potential for harm · D July 17, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 16, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 17, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected August 16, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 8, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 8, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected June 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 24, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 23, 2024 · Quality of Life and Care
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Potential for harm · D January 24, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected February 23, 2024 · Quality of Life and Care
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Potential for harm · D January 24, 2024 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected February 23, 2024 · Resident Rights
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Potential for harm · D November 7, 2023 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected November 23, 2023 · Resident Rights
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Potential for harm · D November 7, 2023 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 1, 2023 · Resident Assessment and Care Planning
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Potential for harm · D October 25, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 23, 2023 · Resident Rights
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Potential for harm · D October 25, 2023 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected November 23, 2023 · Resident Rights
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Potential for harm · D October 25, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected November 23, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 25, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 23, 2023 · Quality of Life and Care
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Potential for harm · D November 10, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected December 8, 2022 · Resident Rights
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Potential for harm · D November 10, 2022
Plan the resident's discharge to meet the resident's goals and needs.
Corrected December 8, 2022 · Resident Assessment and Care Planning
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Potential for harm · D November 10, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 8, 2022 · Quality of Life and Care
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Potential for harm · D November 10, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 8, 2022 · Quality of Life and Care
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Potential for harm · D November 10, 2022
Provide enough food/fluids to maintain a resident's health.
Corrected December 8, 2022 · Quality of Life and Care
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Potential for harm · D November 10, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 8, 2022 · Quality of Life and Care
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Potential for harm · E November 10, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected December 8, 2022 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525653 · certified since October 14, 1999. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.