Collinwood Nursing and Rehabilitation
3100 S Rigsbee Rd · Plano, TX · 75074 · 9724236217
120 certified beds Non profit - Church related Chain: Paramount Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$51,113 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.91 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.43 | 0.55–0.75 |
| Weekend hours / resident-day | 3.82 | ≈ weekday level |
| Nursing turnover / year | 27% | median 45% |
| Fines (3-yr window) | 1 · $51,113 |
Inspection citations (23 in the current record)
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Potential for harm · E February 27, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 22, 2026 · Infection Control
-
Potential for harm · E August 7, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 19, 2025 · Resident Rights
-
Potential for harm · D August 7, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 7, 2025
Provide and implement an infection prevention and control program.
Corrected September 19, 2025 · Infection Control
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Potential for harm · E August 7, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 19, 2025 · Quality of Life and Care
-
Immediate jeopardy · J May 22, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 16, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J May 22, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 16, 2025 · Resident Assessment and Care Planning
-
Immediate jeopardy · K May 22, 2025 · found via complaint
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected June 16, 2025 · Quality of Life and Care
-
Potential for harm · D May 22, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected June 16, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 22, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 16, 2025 · Pharmacy Service
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Potential for harm · D December 14, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected January 9, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 14, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected January 9, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 27, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 24, 2024 · Resident Rights
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Potential for harm · D June 27, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 7, 2024 · Resident Assessment and Care Planning
-
Potential for harm · F June 27, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 24, 2024 · Nutrition and Dietary
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Potential for harm · E June 27, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected July 24, 2024 · Resident Rights
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Potential for harm · E June 27, 2024 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected July 24, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 27, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected July 24, 2024 · Infection Control
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Potential for harm · E January 4, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected January 31, 2024 · Resident Rights
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Potential for harm · D January 4, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 14, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 27, 2023
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected May 3, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 27, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 3, 2023 · Nutrition and Dietary
-
Potential for harm · D April 27, 2023
Provide and implement an infection prevention and control program.
Corrected May 15, 2023 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 22, 2025 | Fine | $51,113 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675453 · certified since February 15, 1995. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.