Charleston Healthcare Center
3819 Chesterfield Avenue · Charleston, WV · 25304 · 3049254771
150 certified beds For profit - Corporation Chain: Communicare Health
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The composite number cleared 70 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.13 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 3.31 | ≈ weekday level |
| Nursing turnover / year | 38% | median 45% |
| Fines (3-yr window) | 1 · $12,831 |
Inspection citations (71 in the current record)
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Potential for harm · D April 2, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected April 21, 2026 · Resident Rights
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Potential for harm · D April 2, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected April 21, 2026 · Resident Rights
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Potential for harm · D April 2, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected April 21, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 2, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 21, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 2, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 21, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 2, 2026
Provide and implement an infection prevention and control program.
Corrected April 21, 2026 · Infection Control
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Potential for harm · E November 14, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 3, 2025 · Nutrition and Dietary
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Potential for harm · D October 16, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 16, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 26, 2025 · Quality of Life and Care
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Potential for harm · D October 16, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 26, 2025 · Quality of Life and Care
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Potential for harm · E October 16, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 26, 2025 · Quality of Life and Care
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Potential for harm · E October 16, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 26, 2025 · Quality of Life and Care
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Potential for harm · E October 16, 2025 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected November 26, 2025 · Quality of Life and Care
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Potential for harm · D October 16, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 26, 2025 · Resident Assessment and Care Planning
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Actual harm · G October 30, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 30, 2024 · Quality of Life and Care
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Potential for harm · D October 30, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected November 20, 2024 · Resident Rights
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Potential for harm · D October 30, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected November 20, 2024 · Resident Rights
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Potential for harm · E October 30, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 30, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 30, 2024
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected September 30, 2024 · Quality of Life and Care
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Potential for harm · D October 30, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 20, 2024 · Quality of Life and Care
-
Potential for harm · D October 30, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected November 20, 2024 · Quality of Life and Care
-
Potential for harm · D October 30, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 20, 2024 · Nutrition and Dietary
-
Potential for harm · D October 30, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 20, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E October 30, 2024
Provide and implement an infection prevention and control program.
Corrected November 20, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 30, 2024 | Fine | $12,831 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515089 · certified since March 9, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.