Canterbury House
502 29th Street Southeast · Auburn, WA · 98002 · 2539390090
100 certified beds For profit - Limited Liability company Chain: Evergreen Healthcare Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.93 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.80 | 0.55–0.75 |
| Weekend hours / resident-day | 3.63 | ≈ weekday level |
| Nursing turnover / year | 41% | median 45% |
| Fines (3-yr window) | 1 · $68,159 |
Inspection citations (57 in the current record)
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Potential for harm · D January 16, 2026
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected February 18, 2026 · Resident Rights
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Potential for harm · E January 16, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected February 18, 2026 · Resident Rights
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Potential for harm · D January 16, 2026
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected February 18, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 16, 2026
Ensure each resident receives an accurate assessment.
Corrected February 18, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 16, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 18, 2026 · Resident Assessment and Care Planning
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Potential for harm · E January 16, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 18, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 16, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 18, 2026 · Quality of Life and Care
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Potential for harm · E January 16, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected February 18, 2026 · Quality of Life and Care
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Potential for harm · D January 16, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 18, 2026 · Quality of Life and Care
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Potential for harm · F January 16, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 18, 2026 · Nutrition and Dietary
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Potential for harm · E January 16, 2026
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected February 18, 2026 · Administration
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Potential for harm · E January 16, 2026
Provide and implement an infection prevention and control program.
Corrected February 18, 2026 · Infection Control
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Potential for harm · F January 16, 2026
Keep all essential equipment working safely.
Corrected February 18, 2026 · Environmental
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Potential for harm · E January 16, 2026
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected February 18, 2026 · Nursing and Physician Services
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Potential for harm · D December 12, 2024 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected January 14, 2025 · Resident Rights
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Potential for harm · E December 12, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected January 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 12, 2024 · found via complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected January 14, 2025 · Pharmacy Service
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Actual harm · G October 4, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 9, 2024 · Quality of Life and Care
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Potential for harm · D October 4, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 9, 2024 · Resident Rights
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Potential for harm · D October 4, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected November 9, 2024 · Resident Rights
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Potential for harm · D October 4, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected November 9, 2024 · Resident Rights
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Potential for harm · D October 4, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected November 9, 2024 · Resident Rights
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Potential for harm · E October 4, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected November 9, 2024 · Resident Assessment and Care Planning
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Potential for harm · E October 4, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected November 9, 2024 · Resident Assessment and Care Planning
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Potential for harm · E October 4, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 9, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 2, 2024 | Fine | $68,159 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 505344 · certified since August 17, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.