Heron's Key
4340 Borgen Blvd Nw · Gig Harbor, WA · 98332 · 2533130800
30 certified beds Non profit - Corporation Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 5 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.87 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.72 | 0.55–0.75 |
| Weekend hours / resident-day | 4.37 | ≈ weekday level |
| Nursing turnover / year | 28% | median 45% |
| Fines (3-yr window) | 1 · $15,015 |
Inspection citations (19 in the current record)
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Potential for harm · D February 13, 2026
Ensure each resident receives an accurate assessment.
Corrected March 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 13, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 26, 2026 · Quality of Life and Care
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Potential for harm · D February 13, 2026
Provide routine and 24-hour emergency dental care for each resident.
Corrected March 26, 2026 · Quality of Life and Care
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Potential for harm · D November 15, 2024
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected December 27, 2024 · Resident Rights
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Potential for harm · F November 15, 2024
Give residents a notice of rights, rules, services and charges.
Corrected December 27, 2024 · Resident Rights
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Potential for harm · D November 15, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 27, 2024 · Resident Rights
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Potential for harm · E November 15, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected December 27, 2024 · Resident Rights
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Potential for harm · E November 15, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected December 27, 2024 · Resident Rights
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Potential for harm · D November 15, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 27, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 27, 2024 · Quality of Life and Care
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Potential for harm · D November 15, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 27, 2024 · Quality of Life and Care
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Potential for harm · D November 15, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected December 27, 2024 · Pharmacy Service
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Potential for harm · F November 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 27, 2024 · Nutrition and Dietary
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Potential for harm · D November 15, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected December 27, 2024 · Environmental
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No harm found · C November 15, 2024
Post nurse staffing information every day.
Corrected December 27, 2024 · Nursing and Physician Services
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Potential for harm · D January 8, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected February 1, 2024 · Pharmacy Service
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Potential for harm · D January 8, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 1, 2024 · Pharmacy Service
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Potential for harm · E January 8, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected February 1, 2024 · Nutrition and Dietary
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Actual harm · G August 31, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 28, 2023 · Quality of Life and Care
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 31, 2023 | Fine | $15,015 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 505531 · certified since January 31, 2018. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.