Andover Manor Rehab and Nursing
89 Morton Street · Andover, MA · 01810 · 9784750944
174 certified beds For profit - Limited Liability company Chain: Stern Consultants
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 76 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.76 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.47 | 0.55–0.75 |
| Weekend hours / resident-day | 3.32 | ≈ weekday level |
| Nursing turnover / year | 45% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (51 in the current record)
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Potential for harm · D January 15, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 5, 2026 · Resident Rights
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Potential for harm · D January 15, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected February 5, 2026 · Resident Rights
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Potential for harm · D January 15, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 5, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 15, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 5, 2026 · Quality of Life and Care
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Potential for harm · E January 15, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 5, 2026 · Quality of Life and Care
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Potential for harm · D January 15, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 5, 2026 · Quality of Life and Care
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Potential for harm · D January 15, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 5, 2026 · Pharmacy Service
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Potential for harm · D January 15, 2026
Provide or obtain dental services for each resident.
Corrected February 2, 2026 · Quality of Life and Care
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Potential for harm · D January 15, 2026
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected February 5, 2026 · Nutrition and Dietary
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Potential for harm · D January 15, 2026
Provide or get specialized rehabilitative services as required for a resident.
Corrected February 5, 2026 · Quality of Life and Care
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Potential for harm · D January 15, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 5, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 15, 2026
Provide and implement an infection prevention and control program.
Corrected February 5, 2026 · Infection Control
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Potential for harm · D January 15, 2026
Keep all essential equipment working safely.
Corrected February 5, 2026 · Environmental
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Potential for harm · E January 9, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 7, 2025 · Resident Rights
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Potential for harm · D January 9, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected February 7, 2025 · Resident Rights
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Potential for harm · D January 9, 2025
Keep residents' personal and medical records private and confidential.
Corrected February 7, 2025 · Resident Rights
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Potential for harm · D January 9, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 9, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 9, 2025
Assess the resident when there is a significant change in condition
Corrected February 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 9, 2025
Ensure each resident receives an accurate assessment.
Corrected February 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 9, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected February 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · E January 9, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 9, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · E January 9, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 9, 2025
Plan the resident's discharge to meet the resident's goals and needs.
Corrected February 7, 2025 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225294 · certified since February 20, 1987. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.