Accel at Willow Bend
2620 Communications Parkway · Plano, TX · 75093 · 2145014672
110 certified beds For profit - Corporation Chain: Stonegate Senior Living
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
72% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.53 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.36 | 0.55–0.75 |
| Weekend hours / resident-day | 3.10 | ≈ weekday level |
| Nursing turnover / year | 72% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (44 in the current record)
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Potential for harm · E February 3, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected February 5, 2026 · Infection Control
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Potential for harm · D January 7, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 15, 2026 · Quality of Life and Care
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Potential for harm · E January 7, 2026 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected January 15, 2026 · Environmental
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Potential for harm · D August 21, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected August 29, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 21, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 29, 2025 · Quality of Life and Care
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Potential for harm · D August 21, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 29, 2025 · Pharmacy Service
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Potential for harm · E August 21, 2025 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected August 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 21, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 21, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 21, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 29, 2025 · Quality of Life and Care
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Potential for harm · D August 21, 2025 · found via complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected August 29, 2025 · Quality of Life and Care
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Potential for harm · D August 21, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 29, 2025 · Quality of Life and Care
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Potential for harm · D August 21, 2025 · found via complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected August 29, 2025 · Quality of Life and Care
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Potential for harm · D August 21, 2025 · found via complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected August 29, 2025 · Pharmacy Service
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Potential for harm · E August 21, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 29, 2025 · Pharmacy Service
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Potential for harm · E August 21, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 29, 2025 · Nutrition and Dietary
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Potential for harm · D August 21, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 29, 2025 · Infection Control
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Potential for harm · D August 21, 2025 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected August 29, 2025 · Environmental
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Potential for harm · F March 13, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 18, 2025 · Infection Control
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Potential for harm · E July 24, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected September 5, 2024 · Resident Rights
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Potential for harm · D July 24, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 24, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 5, 2024 · Quality of Life and Care
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Potential for harm · E July 24, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected September 5, 2024 · Quality of Life and Care
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Potential for harm · D July 24, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 5, 2024 · Quality of Life and Care
-
Potential for harm · E July 24, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 5, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676349 · certified since December 13, 2013. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.