Windsor House
4411 McAllister Drive · Huntsville, AL · 35805 · 2568378585
117 certified beds For profit - Corporation Chain: Diversicare Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
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Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
Total nurse staffing below 3.0 hours per resident-day
2.76 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 2.76 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.45 | 0.55–0.75 |
| Weekend hours / resident-day | 2.38 | ≈ weekday level |
| Nursing turnover / year | 60% | median 45% |
| Fines (3-yr window) | 1 · $266,231 |
Inspection citations (24 in the current record)
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Immediate jeopardy · J September 20, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 19, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J September 20, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected October 19, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 20, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 19, 2023 · Resident Rights
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Potential for harm · D September 20, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 19, 2023 · Quality of Life and Care
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Potential for harm · D September 20, 2023 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected October 19, 2023 · Quality of Life and Care
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Potential for harm · E August 24, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 28, 2023 · Resident Rights
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Potential for harm · D August 24, 2023 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 28, 2023 · Pharmacy Service
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Potential for harm · D August 24, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 28, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 24, 2023 · found via complaint
Provide and implement an infection prevention and control program.
Corrected September 28, 2023 · Infection Control
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Actual harm · G May 29, 2021
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 2, 2021 · Resident Rights
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Actual harm · G May 29, 2021
Provide enough food/fluids to maintain a resident's health.
Corrected July 2, 2021 · Quality of Life and Care
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Potential for harm · D May 29, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 2, 2021 · Resident Rights
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Potential for harm · F May 29, 2021
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected July 2, 2021 · Resident Rights
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Potential for harm · D May 29, 2021
Ensure each resident receives an accurate assessment.
Corrected July 2, 2021 · Resident Assessment and Care Planning
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Potential for harm · D May 29, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 2, 2021 · Quality of Life and Care
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Potential for harm · D May 29, 2021
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 2, 2021 · Quality of Life and Care
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Potential for harm · D May 29, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected July 2, 2021 · Pharmacy Service
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Potential for harm · D May 29, 2021
Provide routine and 24-hour emergency dental care for each resident.
Corrected July 2, 2021 · Quality of Life and Care
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Potential for harm · E May 29, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 2, 2021 · Resident Assessment and Care Planning
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Potential for harm · D May 29, 2021
Provide and implement an infection prevention and control program.
Corrected July 2, 2021 · Infection Control
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Potential for harm · D March 7, 2019
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 11, 2019 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 5, 2018
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected May 10, 2018 · Resident Rights
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Potential for harm · D April 5, 2018
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 10, 2018 · Resident Assessment and Care Planning
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Potential for harm · D April 5, 2018
Provide and implement an infection prevention and control program.
Corrected May 10, 2018 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 24, 2023 | Fine | $266,231 |
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 015397 · certified since October 16, 1987. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.