Willows Center
723 Summers Street · Parkersburg, WV · 26101 · 3044285573
97 certified beds For profit - Limited Liability company Chain: Genesis Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.52 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.70 | 0.55–0.75 |
| Weekend hours / resident-day | 2.99 | ≈ weekday level |
| Nursing turnover / year | 53% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (72 in the current record)
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Potential for harm · E March 10, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 8, 2026 · Resident Rights
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Potential for harm · D December 22, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 29, 2026 · Resident Rights
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Potential for harm · D December 22, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected January 29, 2026 · Resident Rights
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Potential for harm · D December 22, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 6, 2026 · Resident Rights
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Potential for harm · D December 22, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected January 29, 2026 · Resident Assessment and Care Planning
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Potential for harm · E December 22, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 29, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 22, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 29, 2026 · Resident Assessment and Care Planning
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Potential for harm · E December 22, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 6, 2026 · Quality of Life and Care
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Potential for harm · D December 22, 2025
Assist a resident in gaining access to vision and hearing services.
Corrected January 29, 2026 · Quality of Life and Care
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Potential for harm · D December 22, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 29, 2026 · Quality of Life and Care
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Potential for harm · E December 22, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected January 29, 2026 · Quality of Life and Care
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Potential for harm · E December 22, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 29, 2026 · Pharmacy Service
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Potential for harm · E December 22, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected January 29, 2026 · Nutrition and Dietary
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Potential for harm · F December 22, 2025
Dispose of garbage and refuse properly.
Corrected January 29, 2026 · Nutrition and Dietary
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Potential for harm · E December 22, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 29, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 22, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected January 29, 2026 · Administration
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Potential for harm · E December 22, 2025
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected January 29, 2026 · Administration
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Potential for harm · E December 22, 2025
Provide and implement an infection prevention and control program.
Corrected January 29, 2026 · Infection Control
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Potential for harm · E December 22, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 29, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 22, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected January 29, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 22, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 29, 2026 · Quality of Life and Care
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Potential for harm · D December 22, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 29, 2026 · Quality of Life and Care
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Potential for harm · E December 22, 2025 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected January 29, 2026 · Nutrition and Dietary
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Potential for harm · E December 22, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 29, 2026 · Nutrition and Dietary
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Potential for harm · D October 30, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 3, 2025 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515085 · certified since November 1, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.