Willowcreek Wellness & Rehabilitation
250 New Florissant Road South · Florissant, MO · 63031 · 3148382211
158 certified beds For profit - Limited Liability company Chain: Opco Skilled Management
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (2 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $63,648 in fines in the last 24 months.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
2 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$63,648 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
RN staffing in the bottom 10% nationally
0.12 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.53 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.12 | 0.55–0.75 |
| Weekend hours / resident-day | 2.89 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | 2 · $63,648 |
Inspection citations (92 in the current record)
-
Potential for harm · D March 18, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 19, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D March 5, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected March 6, 2026 · Resident Rights
-
Potential for harm · D March 5, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected March 6, 2026 · Pharmacy Service
-
Potential for harm · D February 5, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected March 6, 2026 · Resident Rights
-
Potential for harm · D February 5, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 13, 2026 · Quality of Life and Care
-
Potential for harm · D February 5, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 13, 2026 · Quality of Life and Care
-
Potential for harm · D February 5, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 13, 2026 · Quality of Life and Care
-
Potential for harm · D February 5, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected March 6, 2026 · Pharmacy Service
-
Potential for harm · D January 7, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 8, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D November 18, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected November 28, 2025 · Quality of Life and Care
-
Potential for harm · D November 18, 2025 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected November 28, 2025 · Quality of Life and Care
-
Immediate jeopardy · J June 20, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · J June 20, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 14, 2025 · Quality of Life and Care
-
Potential for harm · E June 20, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected July 14, 2025 · Infection Control
-
Potential for harm · D May 13, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected May 16, 2025 · Resident Rights
-
Potential for harm · D May 13, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected May 16, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · J March 4, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · J March 4, 2025 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected March 5, 2025 · Quality of Life and Care
-
Potential for harm · E March 4, 2025 · found via complaint
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected March 5, 2025 · Resident Rights
-
Potential for harm · D March 4, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected April 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D March 4, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E March 4, 2025 · found via complaint
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected March 5, 2025 · Administration
-
Potential for harm · D October 22, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 8, 2024 · Quality of Life and Care
-
Potential for harm · D October 22, 2024 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected November 20, 2024 · Quality of Life and Care
-
Potential for harm · D October 3, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 8, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 20, 2025 | Fine | $16,149 |
| March 4, 2025 | Fine | $47,499 |
| March 4, 2025 | Payment Denial | 35 days |
| August 14, 2024 | Payment Denial | 6 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 265607 · certified since April 1, 1995. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.