Willowbend Health and Rehabilitation, LLC
830 Canal Street · Marion, AR · 72364 · 8707393268
140 certified beds For profit - Limited Liability company Chain: Southern Administrative Services
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Federal penalties on record: $15,129 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.70 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.41 | 0.55–0.75 |
| Weekend hours / resident-day | 3.05 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | 2 · $30,771 |
Inspection citations (22 in the current record)
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Immediate jeopardy · J February 6, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 6, 2025 · Quality of Life and Care
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Potential for harm · E February 6, 2025
Ensure each resident receives an accurate assessment.
Corrected March 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 6, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected March 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · E February 6, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · E February 6, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 3, 2025 · Pharmacy Service
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Potential for harm · E February 6, 2025 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected March 3, 2025 · Nutrition and Dietary
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Potential for harm · E February 6, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 3, 2025 · Nutrition and Dietary
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Immediate jeopardy · J March 28, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 22, 2024 · Quality of Life and Care
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Potential for harm · E March 28, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 22, 2024 · Resident Rights
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Potential for harm · E March 28, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected April 22, 2024 · Resident Rights
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Potential for harm · D March 28, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected April 22, 2024 · Resident Assessment and Care Planning
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Potential for harm · E March 28, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 22, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 28, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 22, 2024 · Quality of Life and Care
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Potential for harm · E March 28, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected April 22, 2024 · Quality of Life and Care
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Potential for harm · D March 28, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 22, 2024 · Quality of Life and Care
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Potential for harm · E March 28, 2024
Provide and implement an infection prevention and control program.
Corrected April 22, 2024 · Infection Control
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Potential for harm · E March 28, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 22, 2024 · Resident Assessment and Care Planning
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Potential for harm · E January 6, 2023
Ensure each resident receives an accurate assessment.
Corrected February 3, 2023 · Resident Assessment and Care Planning
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Potential for harm · E January 6, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected February 3, 2023 · Quality of Life and Care
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Potential for harm · E January 6, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected February 3, 2023 · Quality of Life and Care
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Potential for harm · E January 6, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 3, 2023 · Quality of Life and Care
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Potential for harm · E January 6, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected February 3, 2023 · Nutrition and Dietary
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 6, 2025 | Fine | $15,129 |
| March 28, 2024 | Fine | $15,642 |
| March 28, 2024 | Payment Denial | 26 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 045412 · certified since April 30, 2006. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.