Willow Tree Healthcare Center
1263 South George Street · Charles Town, WV · 25414 · 3047256575
104 certified beds For profit - Corporation Chain: Communicare Health
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.56 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.51 | 0.55–0.75 |
| Weekend hours / resident-day | 3.00 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | 1 · $8,018 |
Inspection citations (54 in the current record)
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Potential for harm · D October 30, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 30, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 30, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · D July 24, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected August 29, 2025 · Resident Rights
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Potential for harm · D July 24, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected August 29, 2025 · Resident Rights
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Potential for harm · E July 24, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 29, 2025 · Resident Rights
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Potential for harm · D July 24, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 29, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 24, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 29, 2025 · Quality of Life and Care
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Potential for harm · D July 24, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 29, 2025 · Quality of Life and Care
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Potential for harm · D July 24, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 29, 2025 · Quality of Life and Care
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Potential for harm · E July 24, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 29, 2025 · Nutrition and Dietary
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Potential for harm · E July 24, 2025
Provide and implement an infection prevention and control program.
Corrected August 29, 2025 · Infection Control
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Potential for harm · D May 7, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 7, 2025 · Quality of Life and Care
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Potential for harm · D July 25, 2024 · found via complaint
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected August 23, 2024 · Resident Rights
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Potential for harm · D July 25, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 23, 2024 · Infection Control
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Actual harm · G May 22, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 22, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 22, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected June 28, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 19, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 19, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 19, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 1, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 19, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 1, 2024 · Quality of Life and Care
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Potential for harm · D January 19, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 1, 2024 · Quality of Life and Care
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Potential for harm · D January 19, 2024 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected March 1, 2024 · Quality of Life and Care
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Potential for harm · E September 20, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 20, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 22, 2024 | Fine | $8,018 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515156 · certified since October 10, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.