Willow Grove Post Acute
3485 Davisville Road · Hatboro, PA · 19040 · 2158300400
109 certified beds For profit - Limited Liability company Chain: Marquis Health Services
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar; CMS rates its health inspections "much below average". That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.35 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.93 | 0.55–0.75 |
| Weekend hours / resident-day | 3.14 | ≈ weekday level |
| Nursing turnover / year | 57% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (61 in the current record)
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Potential for harm · D March 17, 2026 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected April 17, 2026 · Quality of Life and Care
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Potential for harm · D March 17, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 17, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 30, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 29, 2026 · Quality of Life and Care
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Potential for harm · E December 30, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 29, 2026 · Quality of Life and Care
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Potential for harm · E December 1, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected January 6, 2026 · Resident Rights
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Potential for harm · D December 1, 2025 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected January 6, 2026 · Environmental
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Potential for harm · E May 16, 2025
The resident has the right to receive notices in a format and a language he or she understands.
Corrected July 8, 2025 · Resident Rights
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Potential for harm · D May 16, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 8, 2025 · Resident Rights
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Potential for harm · D May 16, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected July 8, 2025 · Resident Rights
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Potential for harm · D May 16, 2025
Assess the resident when there is a significant change in condition
Corrected July 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · E May 16, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · E May 16, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · D May 16, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · D May 16, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected July 8, 2025 · Quality of Life and Care
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Potential for harm · D May 16, 2025
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Corrected July 8, 2025 · Nursing and Physician Services
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Potential for harm · E May 16, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected July 8, 2025 · Nursing and Physician Services
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Potential for harm · E May 16, 2025
Observe each nurse aide's job performance and give regular training.
Corrected July 8, 2025 · Nursing and Physician Services
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Potential for harm · D May 16, 2025
Dispose of garbage and refuse properly.
Corrected July 8, 2025 · Nutrition and Dietary
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Potential for harm · D May 16, 2025
Keep all essential equipment working safely.
Corrected July 8, 2025 · Environmental
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Potential for harm · D May 16, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected July 8, 2025 · Environmental
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Potential for harm · E May 16, 2025
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected July 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E May 16, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected July 8, 2025 · Nursing and Physician Services
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Potential for harm · D December 9, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · E December 9, 2024 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected January 21, 2025 · Environmental
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Potential for harm · D September 9, 2024 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected October 16, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 396017 · certified since January 17, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.