Willoughby Post Acute
37603 Euclid Ave · Willoughby, OH · 44094 · 4409515551
157 certified beds For profit - Corporation Chain: Pacs Group
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.03 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.53 | 0.55–0.75 |
| Weekend hours / resident-day | 2.73 | ≈ weekday level |
| Nursing turnover / year | 39% | median 45% |
| Fines (3-yr window) | 1 · $14,680 |
Inspection citations (21 in the current record)
-
Potential for harm · D April 23, 2026 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected May 1, 2026 · Quality of Life and Care
-
Actual harm · G October 22, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected October 31, 2025 · Quality of Life and Care
-
Potential for harm · D August 5, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 29, 2025 · Quality of Life and Care
-
Potential for harm · D August 5, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected August 29, 2025 · Pharmacy Service
-
Potential for harm · D August 5, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 29, 2025 · Infection Control
-
Potential for harm · F August 5, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected August 29, 2025 · Environmental
-
Potential for harm · D November 20, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 29, 2024 · Quality of Life and Care
-
Potential for harm · F November 20, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected November 29, 2024 · Nursing and Physician Services
-
Potential for harm · D November 20, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 29, 2024 · Pharmacy Service
-
Potential for harm · D November 20, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 29, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E November 20, 2024 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected November 29, 2024 · Environmental
-
Potential for harm · D September 16, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected September 20, 2024 · Pharmacy Service
-
Potential for harm · D August 7, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 16, 2024 · Resident Rights
-
Actual harm · G August 3, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 6, 2023 · Quality of Life and Care
-
Potential for harm · D November 21, 2019
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected December 10, 2019 · Resident Rights
-
Potential for harm · D October 4, 2018
Honor the resident's right to choose his or her attending physician.
Corrected November 27, 2018 · Resident Rights
-
Potential for harm · D October 4, 2018
Keep residents' personal and medical records private and confidential.
Corrected November 27, 2018 · Resident Rights
-
Potential for harm · D October 4, 2018
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 27, 2018 · Resident Assessment and Care Planning
-
Potential for harm · D October 4, 2018
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected November 27, 2018 · Quality of Life and Care
-
Potential for harm · D October 4, 2018
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 27, 2018 · Quality of Life and Care
-
Potential for harm · D October 4, 2018
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected November 27, 2018 · Pharmacy Service
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 3, 2023 | Fine | $14,680 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365305 · certified since May 2, 1974. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.