Will-O-Bell
412 N Dalton · Bartlett, TX · 76511 · 2545273371
90 certified beds Government - Hospital district Chain: Chambers County Public Hospital District No. 1 Hospital-based
Why this verdict
- 4 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
RN staffing in the bottom 10% nationally
0.23 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.27 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.23 | 0.55–0.75 |
| Weekend hours / resident-day | 2.77 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | 1 · $8,279 |
Inspection citations (28 in the current record)
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Potential for harm · D July 3, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected July 11, 2025 · Infection Control
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Potential for harm · D March 27, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected April 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 27, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 4, 2025 · Pharmacy Service
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Potential for harm · E March 27, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 4, 2025 · Nutrition and Dietary
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Potential for harm · D March 27, 2025 · found via complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected April 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 5, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 14, 2024 · Quality of Life and Care
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Potential for harm · D April 23, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 24, 2024 · Pharmacy Service
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Potential for harm · D February 9, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 9, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 9, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 9, 2024 · Quality of Life and Care
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Potential for harm · D February 9, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 9, 2024 · Quality of Life and Care
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Potential for harm · D February 9, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 9, 2024 · Pharmacy Service
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Potential for harm · D February 9, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 9, 2024 · Pharmacy Service
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Potential for harm · E February 9, 2024
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected March 7, 2024 · Nutrition and Dietary
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Potential for harm · E February 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 7, 2024 · Nutrition and Dietary
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Potential for harm · E February 9, 2024
Provide and implement an infection prevention and control program.
Corrected March 7, 2024 · Infection Control
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Potential for harm · E February 9, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected March 25, 2024 · Environmental
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Potential for harm · E February 9, 2024
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Corrected March 7, 2024 · Administration
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Potential for harm · E February 9, 2024
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Corrected March 7, 2024 · Resident Rights
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Potential for harm · E February 9, 2024
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected March 7, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 9, 2024
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Corrected March 7, 2024 · Administration
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Potential for harm · E February 9, 2024
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Corrected March 7, 2024 · Infection Control
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Potential for harm · E February 9, 2024
Provide training in compliance and ethics.
Corrected March 7, 2024 · Administration
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Potential for harm · E February 9, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected March 7, 2024 · Nursing and Physician Services
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Actual harm · G October 9, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 2, 2023 · Resident Rights
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Actual harm · G October 9, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected November 2, 2023 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 9, 2023 | Fine | $8,279 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676026 · certified since July 19, 2004. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.