Whittier Hills Health Care Ctr
10426 Bogardus Ave · Whittier, CA · 90603 · 5629477817
160 certified beds For profit - Limited Liability company Chain: The Ensign Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.35 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.37 | 0.55–0.75 |
| Weekend hours / resident-day | 4.05 | ≈ weekday level |
| Nursing turnover / year | 36% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (74 in the current record)
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Potential for harm · D April 16, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 6, 2026 · Pharmacy Service
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Potential for harm · D March 26, 2026 · found via complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Corrected April 14, 2026 · Resident Rights
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Potential for harm · D February 26, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 24, 2026 · Resident Rights
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Potential for harm · D February 26, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected March 20, 2026 · Resident Rights
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Potential for harm · D February 26, 2026
Give residents a notice of rights, rules, services and charges.
Corrected March 26, 2026 · Resident Rights
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Potential for harm · E February 26, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected March 20, 2026 · Resident Rights
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Potential for harm · D February 26, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected March 24, 2026 · Resident Rights
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Potential for harm · D February 26, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected March 20, 2026 · Resident Rights
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Potential for harm · D February 26, 2026
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected March 20, 2026 · Resident Assessment and Care Planning
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Potential for harm · E February 26, 2026
Ensure each resident receives an accurate assessment.
Corrected March 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 26, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 20, 2026 · Quality of Life and Care
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Potential for harm · D February 26, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 27, 2026 · Quality of Life and Care
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Potential for harm · D February 26, 2026
Provide enough food/fluids to maintain a resident's health.
Corrected March 24, 2026 · Quality of Life and Care
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Potential for harm · D February 26, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 20, 2026 · Quality of Life and Care
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Potential for harm · E February 26, 2026
Post nurse staffing information every day.
Corrected March 20, 2026 · Nursing and Physician Services
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Potential for harm · D February 26, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected March 20, 2026 · Pharmacy Service
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Potential for harm · E February 26, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 20, 2026 · Nutrition and Dietary
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Potential for harm · D February 26, 2026
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected March 25, 2026 · Administration
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Potential for harm · E February 26, 2026
Hire a qualified full-time social worker in a facility with more than 120 beds.
Corrected March 20, 2026 · Administration
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Potential for harm · E February 26, 2026
Provide and implement an infection prevention and control program.
Corrected March 20, 2026 · Infection Control
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Potential for harm · D February 26, 2026
Keep all essential equipment working safely.
Corrected March 25, 2026 · Environmental
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Potential for harm · D February 26, 2026
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected March 20, 2026 · Environmental
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Potential for harm · D January 8, 2026 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected February 2, 2026 · Resident Rights
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Potential for harm · D January 8, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 2, 2026 · Pharmacy Service
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Potential for harm · D December 16, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 13, 2026 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055430 · certified since December 31, 1971. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.