Whitewater Health Services
525 Bluff Avenue · St Charles, MN · 55972 · 5079323283
45 certified beds For profit - Corporation Chain: North Shore Healthcare
- Staffing hours comfortably above national benchmarks.
The composite number cleared 73 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.63 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.95 | 0.55–0.75 |
| Weekend hours / resident-day | 3.23 | ≈ weekday level |
| Nursing turnover / year | 21% | median 45% |
| Fines (3-yr window) | 1 · $16,452 |
Inspection citations (22 in the current record)
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Potential for harm · D April 16, 2026 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected May 20, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 16, 2026 · found via complaint
Post nurse staffing information every day.
Corrected May 20, 2026 · Nursing and Physician Services
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Potential for harm · D April 16, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 20, 2026 · Infection Control
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Potential for harm · E June 16, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected July 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 16, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 16, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected July 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 16, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected July 23, 2025 · Pharmacy Service
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Potential for harm · D May 14, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected June 12, 2025 · Resident Rights
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Potential for harm · D May 14, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected June 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 14, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected June 12, 2025 · Quality of Life and Care
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Potential for harm · D May 14, 2025
Provide and implement an infection prevention and control program.
Corrected June 12, 2025 · Infection Control
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No harm found · C May 14, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected June 12, 2025 · Resident Rights
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Immediate jeopardy · J August 6, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 27, 2024 · Quality of Life and Care
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Potential for harm · D June 12, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected July 8, 2024 · Infection Control
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Potential for harm · D July 20, 2023
Ensure each resident receives an accurate assessment.
Corrected September 6, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 20, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected September 6, 2023 · Quality of Life and Care
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Potential for harm · E July 20, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected September 6, 2023 · Nursing and Physician Services
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Potential for harm · D July 20, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected September 6, 2023 · Nutrition and Dietary
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Potential for harm · E July 20, 2023
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected September 6, 2023 · Nutrition and Dietary
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Potential for harm · E July 20, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 6, 2023 · Nutrition and Dietary
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Potential for harm · D July 20, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected September 6, 2023 · Infection Control
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Potential for harm · D July 20, 2023 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected September 6, 2023 · Resident Rights
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 6, 2024 | Fine | $16,452 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 245270 · certified since January 1, 1985. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.