Westwood Center
20 Westwood Medical Park · Bluefield, VA · 24605 · 2763225439
60 certified beds For profit - Corporation Chain: Genesis Healthcare
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $146,215 in fines in the last 24 months.
- 3 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
$146,215 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
68% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.49 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.30 | 0.55–0.75 |
| Weekend hours / resident-day | 3.03 | ≈ weekday level |
| Nursing turnover / year | 68% | median 45% |
| Fines (3-yr window) | 3 · $159,612 |
Inspection citations (48 in the current record)
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Actual harm · G February 27, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 24, 2025 · Quality of Life and Care
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Immediate jeopardy · J August 21, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 19, 2024 · Quality of Life and Care
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Actual harm · G August 21, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 13, 2024 · Quality of Life and Care
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Potential for harm · D August 21, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 13, 2024 · Resident Rights
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Potential for harm · E August 21, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected November 13, 2024 · Resident Rights
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Potential for harm · E August 21, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected November 13, 2024 · Resident Rights
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Potential for harm · D August 21, 2024
Ensure each resident receives an accurate assessment.
Corrected November 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 21, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected November 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 21, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 21, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 13, 2024 · Quality of Life and Care
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Potential for harm · D August 21, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 13, 2024 · Quality of Life and Care
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Potential for harm · D August 21, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 13, 2024 · Quality of Life and Care
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Potential for harm · D August 21, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 13, 2024 · Pharmacy Service
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Potential for harm · D August 21, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected December 19, 2024 · Pharmacy Service
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Potential for harm · D August 21, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected November 13, 2024 · Pharmacy Service
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Potential for harm · D August 21, 2024
Ensure that residents are free from significant medication errors.
Corrected December 20, 2024 · Pharmacy Service
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Potential for harm · D August 21, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 13, 2024 · Nutrition and Dietary
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Potential for harm · F August 21, 2024
Dispose of garbage and refuse properly.
Corrected November 13, 2024 · Nutrition and Dietary
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Potential for harm · D August 21, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 13, 2024 · Resident Assessment and Care Planning
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Immediate jeopardy · J October 17, 2023 · found via complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected September 15, 2023 · Quality of Life and Care
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Potential for harm · D June 7, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected August 10, 2023 · Infection Control
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Potential for harm · D June 7, 2023
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected August 10, 2023 · Infection Control
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Immediate jeopardy · K March 20, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 12, 2023 · Quality of Life and Care
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Actual harm · G March 20, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 12, 2023 · Quality of Life and Care
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Potential for harm · D March 20, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected May 12, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 27, 2025 | Fine | $12,698 |
| August 21, 2024 | Fine | $133,517 |
| October 17, 2023 | Fine | $13,397 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495200 · certified since September 7, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.