Westside Care Center
349 Bidwell Street · Manchester, CT · 06040 · 8606479191
162 certified beds For profit - Limited Liability company Chain: Icare Health Network
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 5 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.03 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.31 | 0.55–0.75 |
| Weekend hours / resident-day | 2.69 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (41 in the current record)
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Potential for harm · D March 19, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 1, 2026 · Resident Rights
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Potential for harm · D December 2, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 15, 2025 · Resident Rights
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Potential for harm · D June 16, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 13, 2025 · Quality of Life and Care
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Potential for harm · D February 20, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected March 6, 2025 · Resident Rights
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Potential for harm · D February 20, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 6, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 20, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 6, 2025 · Quality of Life and Care
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Potential for harm · D February 20, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 6, 2025 · Quality of Life and Care
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Potential for harm · D November 26, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 26, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 31, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 6, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 18, 2024 · Resident Rights
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Potential for harm · D November 6, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 18, 2024 · Resident Rights
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Potential for harm · E November 6, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 18, 2024 · Resident Rights
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Potential for harm · E November 6, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E November 6, 2024
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected December 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 6, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 18, 2024 · Quality of Life and Care
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Potential for harm · D November 6, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 18, 2024 · Quality of Life and Care
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Potential for harm · D November 6, 2024
Ensure that residents are free from significant medication errors.
Corrected December 18, 2024 · Pharmacy Service
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Potential for harm · E November 6, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 18, 2024 · Nutrition and Dietary
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Potential for harm · E November 6, 2024
Provide and implement an infection prevention and control program.
Corrected December 18, 2024 · Infection Control
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Potential for harm · D November 6, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected December 18, 2024 · Infection Control
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Potential for harm · D November 6, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 18, 2024 · Resident Rights
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Potential for harm · D November 6, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 18, 2024 · Quality of Life and Care
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Potential for harm · D March 5, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 10, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 14, 2023 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 5, 2024 · Resident Rights
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Potential for harm · D December 14, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 5, 2024 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075252 · certified since March 1, 1976. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.