Western Md Hospital Center
1500 Pennsylvania Avenue · Hagerstown, MD · 21742 · 3017454200
63 certified beds Government - State
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The composite number cleared 72 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 3 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 6.49 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 2.39 | 0.55–0.75 |
| Weekend hours / resident-day | 6.05 | ≈ weekday level |
| Nursing turnover / year | 19% | median 45% |
| Fines (3-yr window) | 2 · $24,060 |
Inspection citations (37 in the current record)
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Potential for harm · D December 2, 2025
Honor the resident's right to manage his or her financial affairs.
Corrected January 14, 2026 · Resident Rights
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Potential for harm · D December 2, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected January 14, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 2, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 14, 2026 · Quality of Life and Care
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Potential for harm · F December 2, 2025
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected January 14, 2026 · Nutrition and Dietary
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Potential for harm · F December 2, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 14, 2026 · Nutrition and Dietary
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Potential for harm · D December 2, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected January 14, 2026 · Environmental
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No harm found · C December 2, 2025
Post nurse staffing information every day.
Corrected January 14, 2026 · Nursing and Physician Services
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Immediate jeopardy · J June 4, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 24, 2024 · Quality of Life and Care
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Actual harm · G June 4, 2024 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected July 26, 2024 · Resident Rights
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Potential for harm · D June 4, 2024
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected July 31, 2024 · Resident Rights
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Potential for harm · D June 4, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 9, 2024 · Resident Rights
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Potential for harm · D June 4, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected August 2, 2024 · Resident Rights
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Potential for harm · D June 4, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected October 31, 2024 · Resident Rights
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Potential for harm · D June 4, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 2, 2024 · Quality of Life and Care
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Potential for harm · D June 4, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected August 30, 2024 · Nursing and Physician Services
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Potential for harm · D June 4, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected September 11, 2024 · Pharmacy Service
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Potential for harm · D June 4, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 11, 2024 · Pharmacy Service
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Potential for harm · D June 4, 2024
Provide or obtain dental services for each resident.
Corrected September 10, 2024 · Quality of Life and Care
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Potential for harm · F June 4, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 9, 2024 · Nutrition and Dietary
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Potential for harm · F June 4, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected September 3, 2024 · Administration
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Potential for harm · F June 4, 2024
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Corrected October 31, 2024 · Administration
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Potential for harm · D June 4, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected October 31, 2024 · Administration
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Potential for harm · E June 4, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected August 21, 2024 · Administration
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Potential for harm · F June 4, 2024
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected August 9, 2024 · Environmental
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Potential for harm · D June 4, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 2, 2024 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 4, 2024 | Fine | $8,018 |
| June 4, 2024 | Fine | $16,042 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 215110 · certified since September 1, 1977. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.