Westborough Healthcare
8 Colonial Drive · Westborough, MA · 01581 · 5083669131
117 certified beds For profit - Limited Liability company Chain: Next Step Healthcare
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.52 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.65 | 0.55–0.75 |
| Weekend hours / resident-day | 3.33 | ≈ weekday level |
| Nursing turnover / year | 42% | median 45% |
| Fines (3-yr window) | 1 · $8,648 |
Inspection citations (32 in the current record)
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Potential for harm · D February 25, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected March 30, 2026 · Resident Rights
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Potential for harm · D February 25, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected March 30, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 25, 2026
Provide activities to meet all resident's needs.
Corrected March 30, 2026 · Quality of Life and Care
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Potential for harm · D February 25, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 30, 2026 · Pharmacy Service
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Potential for harm · E February 25, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 30, 2026 · Nutrition and Dietary
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Potential for harm · E February 25, 2026
Provide and implement an infection prevention and control program.
Corrected March 30, 2026 · Infection Control
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Potential for harm · D April 10, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 18, 2024
Keep residents' personal and medical records private and confidential.
Corrected December 20, 2024 · Resident Rights
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Potential for harm · D November 18, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 20, 2024 · Resident Rights
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Potential for harm · E November 18, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected December 20, 2024 · Resident Rights
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Potential for harm · E November 18, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected December 20, 2024 · Resident Rights
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Potential for harm · D November 18, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected December 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 18, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected December 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 18, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 18, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 20, 2024 · Quality of Life and Care
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Potential for harm · D November 18, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 20, 2024 · Quality of Life and Care
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Potential for harm · D November 18, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 20, 2024 · Quality of Life and Care
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Potential for harm · E November 18, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 20, 2024 · Quality of Life and Care
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Potential for harm · D November 18, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected December 20, 2024 · Nursing and Physician Services
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Potential for harm · E November 18, 2024
Post nurse staffing information every day.
Corrected December 20, 2024 · Nursing and Physician Services
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Potential for harm · D November 18, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 20, 2024 · Pharmacy Service
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Potential for harm · D November 18, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected December 20, 2024 · Pharmacy Service
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Potential for harm · E November 18, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 20, 2024 · Nutrition and Dietary
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Potential for harm · D September 25, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected October 23, 2024 · Resident Rights
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Potential for harm · D October 19, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected October 25, 2023 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 2, 2023 | Fine | $8,648 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225242 · certified since October 3, 1975. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.