West Village Post Acute
8 North Texas Avenue · Greenville, SC · 29611 · 8642951331
132 certified beds For profit - Limited Liability company Chain: Pacs Group
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
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Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.31 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.53 | 0.55–0.75 |
| Weekend hours / resident-day | 2.88 | ≈ weekday level |
| Nursing turnover / year | 57% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (24 in the current record)
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Potential for harm · D January 16, 2026
Ensure each resident receives an accurate assessment.
Corrected February 10, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 16, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 10, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 16, 2026
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected February 10, 2026 · Quality of Life and Care
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Potential for harm · E January 16, 2026
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected February 10, 2026 · Nutrition and Dietary
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Potential for harm · F January 16, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 10, 2026 · Nutrition and Dietary
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Potential for harm · D January 16, 2026
Provide and implement an infection prevention and control program.
Corrected February 10, 2026 · Infection Control
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Potential for harm · D January 16, 2026 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected February 10, 2026 · Quality of Life and Care
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Potential for harm · D March 14, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E November 15, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 10, 2024 · Resident Rights
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Potential for harm · D November 15, 2024 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected December 10, 2024 · Resident Rights
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Potential for harm · D November 15, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 10, 2024 · Pharmacy Service
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Potential for harm · D July 11, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 17, 2023 · Resident Assessment and Care Planning
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Actual harm · G October 13, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 13, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 13, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 13, 2022 · Resident Rights
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Potential for harm · D October 13, 2022
Reasonably accommodate the needs and preferences of each resident.
Corrected November 13, 2022 · Resident Rights
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Potential for harm · D October 13, 2022
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Corrected November 13, 2022 · Resident Rights
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Potential for harm · D October 13, 2022
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected November 13, 2022 · Resident Rights
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Potential for harm · D October 13, 2022
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected November 13, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 13, 2022
Provide activities to meet all resident's needs.
Corrected November 13, 2022 · Quality of Life and Care
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Potential for harm · D October 13, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected November 13, 2022 · Quality of Life and Care
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Potential for harm · D October 13, 2022
Provide enough food/fluids to maintain a resident's health.
Corrected November 13, 2022 · Quality of Life and Care
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Potential for harm · E October 13, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected November 13, 2022 · Nutrition and Dietary
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Potential for harm · F October 13, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 13, 2022 · Nutrition and Dietary
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Potential for harm · D October 13, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected November 13, 2022 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 425102 · certified since September 2, 1975. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.