West Suburban Nursing & Rehab Center
311 Edgewater Drive · Bloomingdale, IL · 60108 · 6308947400
259 certified beds For profit - Partnership Chain: Infinity Healthcare Consulting
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- 3 citations involved actual harm to residents.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
3 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
Total nurse staffing below 3.0 hours per resident-day
2.71 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 2.71 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.53 | 0.55–0.75 |
| Weekend hours / resident-day | 2.34 | ≈ weekday level |
| Nursing turnover / year | 36% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (39 in the current record)
-
Actual harm · G April 21, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 1, 2026 · Quality of Life and Care
-
Potential for harm · D April 21, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected May 1, 2026 · Resident Rights
-
Potential for harm · D April 21, 2026 · found via complaint
Keep all essential equipment working safely.
Corrected May 1, 2026 · Environmental
-
Potential for harm · D January 26, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 2, 2026 · Quality of Life and Care
-
Potential for harm · D November 26, 2025 · found via complaint
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected December 15, 2025 · Quality of Life and Care
-
Actual harm · G September 11, 2025 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected September 26, 2025 · Resident Rights
-
Actual harm · G September 11, 2025 · found via complaint
Provide or obtain dental services for each resident.
Corrected September 26, 2025 · Quality of Life and Care
-
Potential for harm · E September 11, 2025 · found via complaint
Give the resident's representative the ability to exercise the resident's rights.
Corrected September 26, 2025 · Resident Rights
-
Potential for harm · D September 11, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected September 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D September 11, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 26, 2025 · Quality of Life and Care
-
Potential for harm · D September 11, 2025 · found via complaint
Assist a resident in gaining access to vision and hearing services.
Corrected September 26, 2025 · Quality of Life and Care
-
Potential for harm · D April 28, 2025 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected May 5, 2025 · Resident Rights
-
Potential for harm · D April 28, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 5, 2025 · Quality of Life and Care
-
Potential for harm · D January 15, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 27, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D January 15, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 27, 2025 · Quality of Life and Care
-
Potential for harm · D January 15, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected January 27, 2025 · Nursing and Physician Services
-
Potential for harm · D October 30, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D October 30, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 11, 2024 · Quality of Life and Care
-
Potential for harm · D October 30, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected November 11, 2024 · Quality of Life and Care
-
Potential for harm · D October 30, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 11, 2024 · Quality of Life and Care
-
Potential for harm · D October 30, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 11, 2024 · Quality of Life and Care
-
Potential for harm · D October 30, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 11, 2024 · Quality of Life and Care
-
Potential for harm · E October 30, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 11, 2024 · Pharmacy Service
-
Potential for harm · E October 30, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected November 11, 2024 · Nutrition and Dietary
-
Potential for harm · F October 30, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 11, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 145333 · certified since February 1, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.