West Haven Center for Nursing & Rehabilitation
310 Terrace Ave · West Haven, CT · 06516 · 2036542100
98 certified beds For profit - Limited Liability company Chain: Essential Healthcare
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 76 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.87 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.77 | 0.55–0.75 |
| Weekend hours / resident-day | 3.24 | ≈ weekday level |
| Nursing turnover / year | 39% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (59 in the current record)
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Potential for harm · D November 25, 2025 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected December 22, 2025 · Resident Rights
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Potential for harm · D November 25, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 4, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected July 18, 2025 · Resident Rights
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Potential for harm · D June 4, 2025
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected July 18, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 4, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 18, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 4, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 18, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 4, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 18, 2025 · Quality of Life and Care
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Potential for harm · F June 4, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected July 18, 2025 · Nursing and Physician Services
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Potential for harm · D June 4, 2025
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected July 18, 2025 · Quality of Life and Care
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Potential for harm · D June 4, 2025
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected July 18, 2025 · Nutrition and Dietary
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Potential for harm · D June 4, 2025
Provide and implement an infection prevention and control program.
Corrected July 18, 2025 · Infection Control
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Potential for harm · D June 4, 2025
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected July 18, 2025 · Infection Control
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Potential for harm · D June 4, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected July 18, 2025 · Nursing and Physician Services
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Potential for harm · D June 4, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 18, 2025 · Resident Rights
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Potential for harm · D June 4, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 18, 2025 · Quality of Life and Care
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Potential for harm · D May 27, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 12, 2025 · Quality of Life and Care
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Potential for harm · D October 29, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 29, 2024 · Quality of Life and Care
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Potential for harm · D June 12, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 6, 2024 · Resident Rights
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Potential for harm · D June 12, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 6, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 12, 2024 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected July 6, 2024 · Quality of Life and Care
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Potential for harm · D November 6, 2023
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected January 2, 2024 · Resident Rights
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Potential for harm · D November 6, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected January 2, 2024 · Resident Rights
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Potential for harm · D November 6, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 2, 2024 · Resident Rights
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Potential for harm · E November 6, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 2, 2024 · Resident Rights
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Potential for harm · D November 6, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 2, 2024 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075201 · certified since November 13, 1970. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.