West Covina Medical Center D/P SNF
725 S. Orange Avenue · West Covina, CA · 91790 · 6263388481
33 certified beds For profit - Corporation Chain: Rollins-Nelson Healthcare Management Hospital-based
- Staffing hours comfortably above national benchmarks.
The composite number cleared 76 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 4 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 8.24 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.35 | 0.55–0.75 |
| Weekend hours / resident-day | 6.83 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 2 · $3,881 |
Inspection citations (34 in the current record)
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Potential for harm · D December 23, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 15, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 18, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 19, 2025 · Resident Rights
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Potential for harm · D December 18, 2025
Assess the resident when there is a significant change in condition
Corrected December 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 18, 2025
Ensure each resident receives an accurate assessment.
Corrected December 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · E December 18, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 18, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 19, 2025 · Quality of Life and Care
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Potential for harm · D December 18, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected December 19, 2025 · Quality of Life and Care
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Potential for harm · D December 18, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 19, 2025 · Pharmacy Service
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Potential for harm · D December 18, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected December 19, 2025 · Pharmacy Service
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Potential for harm · D December 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 19, 2025 · Pharmacy Service
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Potential for harm · E December 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 19, 2025 · Nutrition and Dietary
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Potential for harm · D December 18, 2025
Provide and implement an infection prevention and control program.
Corrected December 19, 2025 · Infection Control
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Potential for harm · D October 18, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 7, 2024 · Resident Rights
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Potential for harm · E October 18, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected November 7, 2024 · Resident Rights
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Potential for harm · E October 18, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 7, 2024 · Resident Rights
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Potential for harm · D October 18, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected November 7, 2024 · Resident Rights
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Potential for harm · D October 18, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 7, 2024 · Quality of Life and Care
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Potential for harm · D October 18, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected November 7, 2024 · Quality of Life and Care
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Potential for harm · E October 18, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected November 7, 2024 · Quality of Life and Care
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Potential for harm · D October 18, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected November 7, 2024 · Quality of Life and Care
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Potential for harm · E October 18, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 7, 2024 · Quality of Life and Care
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Potential for harm · D October 18, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected November 7, 2024 · Pharmacy Service
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Potential for harm · E October 18, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 7, 2024 · Nutrition and Dietary
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Potential for harm · D October 18, 2024
Provide and implement an infection prevention and control program.
Corrected November 7, 2024 · Infection Control
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Potential for harm · D October 18, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected November 7, 2024 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 26, 2023 | Fine | $2,117 |
| June 20, 2023 | Fine | $1,764 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555649 · certified since October 12, 1995. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.