Waterville Residential Care Center
220 Tower Street · Waterville, NY · 13480 · 3158414156
92 certified beds For profit - Partnership
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.22 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 2.57 | ≈ weekday level |
| Nursing turnover / year | 44% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (15 in the current record)
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Potential for harm · D August 27, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 30, 2025 · Quality of Life and Care
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Potential for harm · D August 27, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 30, 2025 · Quality of Life and Care
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Potential for harm · D October 10, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 30, 2024 · Resident Rights
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Potential for harm · D October 10, 2024
Provide activities to meet all resident's needs.
Corrected November 29, 2024 · Quality of Life and Care
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Potential for harm · D October 10, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 30, 2024 · Quality of Life and Care
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Potential for harm · E October 10, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 30, 2024 · Pharmacy Service
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Potential for harm · E October 10, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected November 30, 2024 · Nutrition and Dietary
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Potential for harm · E October 10, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 30, 2024 · Nutrition and Dietary
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Potential for harm · E March 7, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 27, 2023 · Nutrition and Dietary
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Potential for harm · D September 11, 2020
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 6, 2020 · Resident Rights
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Potential for harm · D September 11, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 23, 2020 · Resident Assessment and Care Planning
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Potential for harm · D September 11, 2020
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected September 25, 2020 · Quality of Life and Care
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Potential for harm · E September 11, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 28, 2020 · Pharmacy Service
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Potential for harm · E September 11, 2020
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected September 24, 2020 · Nutrition and Dietary
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Potential for harm · D September 11, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 24, 2020 · Nutrition and Dietary
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335585 · certified since January 1, 1977. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.