Waterview Lodge LLC, Rehabilitation & Healthcare
250 West Union Street · Ashland, MA · 01721 · 5088484200
103 certified beds For profit - Limited Liability company
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 76 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 5 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.89 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 3.36 | ≈ weekday level |
| Nursing turnover / year | 11% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (37 in the current record)
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Potential for harm · D February 25, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 11, 2026 · Resident Rights
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Potential for harm · D February 25, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 11, 2026 · Resident Rights
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Potential for harm · E February 25, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected April 11, 2026 · Resident Rights
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Potential for harm · D February 25, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected April 11, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 25, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 11, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 25, 2026
Ensure each resident receives an accurate assessment.
Corrected April 11, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 25, 2026
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected April 11, 2026 · Quality of Life and Care
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Potential for harm · D February 25, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 11, 2026 · Quality of Life and Care
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Potential for harm · D February 25, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 11, 2026 · Quality of Life and Care
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Potential for harm · D February 25, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected April 11, 2026 · Pharmacy Service
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Potential for harm · D February 25, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 11, 2026 · Pharmacy Service
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Potential for harm · D February 25, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 11, 2026 · Resident Assessment and Care Planning
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Potential for harm · F February 25, 2026
Provide and implement an infection prevention and control program.
Corrected April 11, 2026 · Infection Control
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Potential for harm · D October 29, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 8, 2024 · Resident Rights
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Potential for harm · D October 29, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 29, 2024
Ensure each resident receives an accurate assessment.
Corrected December 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 29, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 29, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 8, 2024 · Quality of Life and Care
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Potential for harm · D October 29, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 8, 2024 · Quality of Life and Care
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Potential for harm · E October 29, 2024
Ensure that residents are free from significant medication errors.
Corrected December 8, 2024 · Pharmacy Service
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Potential for harm · D October 29, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 8, 2024 · Pharmacy Service
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Potential for harm · F October 29, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected December 8, 2024 · Nutrition and Dietary
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Potential for harm · D October 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 8, 2024 · Nutrition and Dietary
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Potential for harm · D October 29, 2024
Provide and implement an infection prevention and control program.
Corrected November 22, 2024 · Infection Control
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Potential for harm · F October 29, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected November 22, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225598 · certified since January 1, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.