Vivo Healthcare Winter Haven
2701 Lake Alfred Rd · Winter Haven, FL · 33881 · 8632985000
120 certified beds For profit - Individual Chain: Vivo Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.57 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.40 | 0.55–0.75 |
| Weekend hours / resident-day | 3.23 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | none |
Inspection citations (45 in the current record)
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Potential for harm · D April 10, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 10, 2025 · Resident Rights
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Potential for harm · D April 10, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected May 10, 2025 · Resident Rights
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Potential for harm · E April 10, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected May 10, 2025 · Resident Rights
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Potential for harm · E April 10, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected May 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · E April 10, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 10, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 10, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 10, 2025 · Quality of Life and Care
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Potential for harm · D April 10, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected May 10, 2025 · Quality of Life and Care
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Potential for harm · D April 10, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 10, 2025 · Quality of Life and Care
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Potential for harm · D April 10, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected May 10, 2025 · Quality of Life and Care
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Potential for harm · D April 10, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 10, 2025 · Quality of Life and Care
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Potential for harm · D April 10, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected May 10, 2025 · Quality of Life and Care
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Potential for harm · D April 10, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected June 25, 2025 · Pharmacy Service
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Potential for harm · D April 10, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · F April 10, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected May 10, 2025 · Administration
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Potential for harm · F April 10, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected May 10, 2025 · Administration
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Potential for harm · F April 10, 2025
Provide and implement an infection prevention and control program.
Corrected May 10, 2025 · Infection Control
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Potential for harm · F April 10, 2025
Implement a program that monitors antibiotic use.
Corrected May 10, 2025 · Infection Control
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Potential for harm · E April 10, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected May 10, 2025 · Environmental
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Potential for harm · D April 10, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 10, 2025 · Resident Rights
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Potential for harm · E April 10, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 10, 2025 · Quality of Life and Care
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Potential for harm · E April 10, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 10, 2025 · Resident Rights
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Potential for harm · D April 10, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 10, 2025 · Pharmacy Service
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Potential for harm · E April 10, 2025 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected May 10, 2025 · Pharmacy Service
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Potential for harm · E April 10, 2025 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected May 10, 2025 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 105998 · certified since October 2, 1998. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.