Villa Crest Nursing and Retirement Center
1276 Hanover Street · Manchester, NH · 03104 · 6036223262
126 certified beds For profit - Limited Liability company
- Cleaner inspection record than most facilities nationally.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.96 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.46 | 0.55–0.75 |
| Weekend hours / resident-day | 3.62 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (9 in the current record)
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Potential for harm · D July 31, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected August 30, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E July 31, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 2, 2025 · Nutrition and Dietary
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Potential for harm · D June 20, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 26, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 20, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected July 12, 2024 · Pharmacy Service
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Potential for harm · E June 20, 2024
Provide and implement an infection prevention and control program.
Corrected June 25, 2024 · Infection Control
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Potential for harm · D June 2, 2023
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected June 7, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 2, 2023
Ensure that residents are free from significant medication errors.
Corrected June 7, 2023 · Pharmacy Service
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Potential for harm · D June 2, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 16, 2023 · Nutrition and Dietary
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Potential for harm · D June 2, 2023
Keep all essential equipment working safely.
Corrected June 6, 2023 · Environmental
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305079 · certified since October 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.