Victoria Haven Nursing Facility
137 Nichols Street · Norwood, MA · 02062 · 7817620858
31 certified beds For profit - Corporation Chain: Rehabilitation Associates
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.34 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 3.98 | ≈ weekday level |
| Nursing turnover / year | 36% | median 45% |
| Fines (3-yr window) | 1 · $40,641 |
Inspection citations (39 in the current record)
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Potential for harm · D January 21, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 2, 2026 · Resident Rights
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Potential for harm · E January 21, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 2, 2026 · Resident Assessment and Care Planning
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Potential for harm · E January 21, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 2, 2026 · Quality of Life and Care
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Potential for harm · F January 21, 2026
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected March 2, 2026 · Nursing and Physician Services
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Potential for harm · F January 21, 2026
Observe each nurse aide's job performance and give regular training.
Corrected March 2, 2026 · Nursing and Physician Services
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Potential for harm · E January 21, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 3, 2026 · Pharmacy Service
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Potential for harm · E January 21, 2026
Ensure medication error rates are not 5 percent or greater.
Corrected February 6, 2026 · Pharmacy Service
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Potential for harm · E January 21, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 20, 2026 · Pharmacy Service
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Potential for harm · D January 21, 2026
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Corrected February 4, 2026 · Administration
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Potential for harm · D January 21, 2026
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Corrected February 14, 2026 · Administration
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Potential for harm · E January 21, 2026
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected February 14, 2026 · Nutrition and Dietary
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Potential for harm · E January 21, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 14, 2026 · Nutrition and Dietary
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Potential for harm · D January 21, 2026
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected February 19, 2026 · Administration
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Potential for harm · F January 21, 2026
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected February 27, 2026 · Administration
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Potential for harm · F January 21, 2026
Provide and implement an infection prevention and control program.
Corrected February 27, 2026 · Infection Control
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Potential for harm · D January 21, 2026
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected February 13, 2026 · Infection Control
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Potential for harm · D January 21, 2026
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected March 2, 2026 · Nursing and Physician Services
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Potential for harm · D February 18, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected March 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 18, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 18, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 26, 2025 · Quality of Life and Care
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Potential for harm · D February 18, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected March 26, 2025 · Pharmacy Service
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Potential for harm · D February 18, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 26, 2025 · Pharmacy Service
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Potential for harm · D February 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 26, 2025 · Pharmacy Service
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Potential for harm · E February 18, 2025
Provide and implement an infection prevention and control program.
Corrected March 26, 2025 · Infection Control
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Potential for harm · E February 18, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected March 26, 2025 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 29, 2024 | Fine | $40,641 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225608 · certified since March 1, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.