Vi at Palo Alto
600 Sand Hill Road · Palo Alto, CA · 94304 · 6508535001
44 certified beds For profit - Limited Liability company Chain: Vi Living Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 5.91 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.63 | 0.55–0.75 |
| Weekend hours / resident-day | 5.07 | ≈ weekday level |
| Nursing turnover / year | 18% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (19 in the current record)
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Potential for harm · D January 26, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 16, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 26, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 16, 2026 · Pharmacy Service
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Potential for harm · D January 26, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 16, 2026 · Pharmacy Service
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Potential for harm · E January 26, 2026
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected February 16, 2026 · Nutrition and Dietary
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Potential for harm · D January 26, 2026
Provide and implement an infection prevention and control program.
Corrected February 16, 2026 · Infection Control
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Potential for harm · D August 23, 2024
Keep residents' personal and medical records private and confidential.
Corrected September 13, 2024 · Resident Rights
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Potential for harm · E August 23, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected September 13, 2024 · Quality of Life and Care
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Potential for harm · D August 23, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 13, 2024 · Pharmacy Service
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Potential for harm · D August 23, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected September 13, 2024 · Pharmacy Service
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Potential for harm · E August 23, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 13, 2024 · Nutrition and Dietary
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Potential for harm · D August 23, 2024
Provide and implement an infection prevention and control program.
Corrected September 13, 2024 · Infection Control
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Actual harm · G March 22, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 18, 2024 · Quality of Life and Care
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Potential for harm · D February 15, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 26, 2024 · Quality of Life and Care
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Potential for harm · D August 15, 2023 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected September 6, 2023 · Resident Assessment and Care Planning
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Potential for harm · D March 17, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected April 10, 2023 · Quality of Life and Care
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Potential for harm · D March 17, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 10, 2023 · Quality of Life and Care
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Potential for harm · E March 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 10, 2023 · Nutrition and Dietary
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Potential for harm · D March 17, 2023
Provide and implement an infection prevention and control program.
Corrected April 10, 2023 · Infection Control
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Potential for harm · D March 17, 2023
Implement a program that monitors antibiotic use.
Corrected April 10, 2023 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555835 · certified since September 7, 2006. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.