Vero Health & Rehab of Sylva
417 Cloverdale Road · Sylva, NC · 28779 · 8286311600
106 certified beds For profit - Limited Liability company Chain: Regional Health Properties
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 6 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
7 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.40 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.60 | 0.55–0.75 |
| Weekend hours / resident-day | 3.03 | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 4 · $359,818 |
Inspection citations (67 in the current record)
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Potential for harm · D August 14, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected September 4, 2025 · Resident Rights
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Potential for harm · D August 14, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected September 4, 2025 · Resident Rights
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Potential for harm · F August 14, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected September 4, 2025 · Administration
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Potential for harm · D August 14, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected September 4, 2025 · Infection Control
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Potential for harm · D August 14, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected September 4, 2025 · Infection Control
-
No harm found · C August 14, 2025
Assure the security of all personal funds of residents deposited with the facility.
Corrected September 4, 2025 · Resident Rights
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No harm found · C August 14, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected September 4, 2025 · Resident Rights
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Immediate jeopardy · K July 30, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 20, 2024 · Quality of Life and Care
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Actual harm · G July 30, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 20, 2024 · Resident Rights
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Potential for harm · D July 30, 2024 · found via complaint
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected August 20, 2024 · Resident Rights
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Potential for harm · D July 30, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected August 20, 2024 · Resident Rights
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Potential for harm · D July 30, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected August 20, 2024 · Resident Rights
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Potential for harm · F July 30, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 20, 2024 · Resident Rights
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Potential for harm · D July 30, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 20, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 30, 2024 · found via complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected August 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 30, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 20, 2024 · Quality of Life and Care
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Potential for harm · D July 30, 2024 · found via complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected August 20, 2024 · Quality of Life and Care
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Potential for harm · D July 30, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 20, 2024 · Quality of Life and Care
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Potential for harm · D July 30, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 20, 2024 · Quality of Life and Care
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Potential for harm · D July 30, 2024 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected August 20, 2024 · Nursing and Physician Services
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Potential for harm · E July 30, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 20, 2024 · Nutrition and Dietary
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Potential for harm · F July 30, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 20, 2024 · Infection Control
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Potential for harm · D July 30, 2024 · found via complaint
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected August 20, 2024 · Infection Control
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No harm found · C July 30, 2024 · found via complaint
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected August 20, 2024 · Resident Rights
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Immediate jeopardy · J May 22, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 30, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 22, 2024 | Fine | $325,563 |
| May 22, 2024 | Payment Denial | 67 days |
| October 18, 2023 | Fine | $7,901 |
| October 18, 2023 | Fine | $10,065 |
| October 18, 2023 | Fine | $16,289 |
| October 18, 2023 | Payment Denial | 1 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345302 · certified since May 10, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.