Utica Rehabilitation & Nursing Center
2535 Genesee Street · Utica, NY · 13501 · 3157971230
120 certified beds For profit - Corporation Chain: Personal Healthcare Management
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $197,425 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
5 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$197,425 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.40 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 2.91 | ≈ weekday level |
| Nursing turnover / year | 60% | median 45% |
| Fines (3-yr window) | 2 · $197,425 |
Inspection citations (38 in the current record)
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Potential for harm · D February 23, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 3, 2026 · Resident Rights
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Potential for harm · E February 23, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 3, 2026 · Pharmacy Service
-
Potential for harm · D February 23, 2026
Provide and implement an infection prevention and control program.
Corrected April 3, 2026 · Infection Control
-
Immediate jeopardy · J February 11, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 24, 2025 · Quality of Life and Care
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Potential for harm · F February 11, 2025
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected April 1, 2025 · Resident Rights
-
Potential for harm · F February 11, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected February 25, 2025 · Resident Rights
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Potential for harm · D February 11, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 24, 2025 · Resident Rights
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Potential for harm · F February 11, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected March 24, 2025 · Resident Rights
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Potential for harm · E February 11, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 11, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected March 24, 2025 · Quality of Life and Care
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Potential for harm · D February 11, 2025
Post nurse staffing information every day.
Corrected February 25, 2025 · Nursing and Physician Services
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Potential for harm · F February 11, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 24, 2025 · Pharmacy Service
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Potential for harm · E February 11, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 21, 2025 · Pharmacy Service
-
Potential for harm · D February 11, 2025
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected March 24, 2025 · Nutrition and Dietary
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Potential for harm · E February 11, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 24, 2025 · Nutrition and Dietary
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Potential for harm · F February 11, 2025
Provide and implement an infection prevention and control program.
Corrected March 24, 2025 · Infection Control
-
Immediate jeopardy · K January 14, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · K January 14, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · K October 7, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 30, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J October 7, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 30, 2024 · Quality of Life and Care
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Potential for harm · E October 7, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected November 30, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 7, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · E October 7, 2024 · found via complaint
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected November 30, 2024 · Quality of Life and Care
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Potential for harm · E October 7, 2024 · found via complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected November 30, 2024 · Administration
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Potential for harm · D October 23, 2023 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected November 30, 2023 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 14, 2025 | Fine | $141,063 |
| October 7, 2024 | Fine | $56,362 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335471 · certified since February 1, 1976. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.