Troy Center for Rehabilitation and Nursing
49 Marvin Avenue · Troy, NY · 12180 · 5182736646
78 certified beds For profit - Corporation Chain: Centers Health Care
Why this verdict
- Carries CMS’s abuse warning icon.
- No federal fines or payment denials in CMS’s 3-year window.
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
63% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.39 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.43 | 0.55–0.75 |
| Weekend hours / resident-day | 3.01 | ≈ weekday level |
| Nursing turnover / year | 63% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (38 in the current record)
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Actual harm · G April 10, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 10, 2026 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Deficient, Provider has no plan of correction · Resident Rights
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Potential for harm · D April 10, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 10, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Deficient, Provider has no plan of correction · Resident Assessment and Care Planning
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Potential for harm · D April 10, 2026 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Deficient, Provider has no plan of correction · Resident Assessment and Care Planning
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Potential for harm · D April 10, 2026 · found via complaint
Provide care by qualified persons according to each resident's written plan of care.
Deficient, Provider has no plan of correction · Resident Assessment and Care Planning
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Potential for harm · E April 10, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Deficient, Provider has no plan of correction · Quality of Life and Care
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Potential for harm · D April 10, 2026 · found via complaint
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Deficient, Provider has no plan of correction · Nursing and Physician Services
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Potential for harm · E February 12, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 25, 2024 · Resident Rights
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Potential for harm · D February 12, 2024
Ensure each resident receives an accurate assessment.
Corrected February 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 12, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected March 25, 2024 · Quality of Life and Care
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Potential for harm · D February 12, 2024
Ensure that residents are free from significant medication errors.
Corrected March 25, 2024 · Pharmacy Service
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Potential for harm · D February 12, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 12, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 12, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 25, 2024 · Quality of Life and Care
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Potential for harm · E February 12, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 25, 2024 · Nursing and Physician Services
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Potential for harm · E February 12, 2024 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected April 1, 2024 · Environmental
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Potential for harm · D January 31, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 12, 2022 · Quality of Life and Care
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Potential for harm · E October 28, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 20, 2021 · Resident Rights
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Potential for harm · E October 28, 2021
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected December 3, 2021 · Resident Rights
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Potential for harm · E October 28, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 20, 2021 · Resident Rights
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Potential for harm · E October 28, 2021
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected December 20, 2021 · Resident Assessment and Care Planning
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Potential for harm · E October 28, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 20, 2021 · Resident Assessment and Care Planning
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Potential for harm · D October 28, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 20, 2021 · Quality of Life and Care
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Potential for harm · E October 28, 2021
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected December 23, 2021 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335280 · certified since February 1, 1969. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.