Tranquility of Richmond Heights
562 Richmond Road · Richmond Heights, OH · 44143 · 2162918585
60 certified beds For profit - Limited Liability company Part of a CCRC
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 73 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
73% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.48 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.53 | 0.55–0.75 |
| Weekend hours / resident-day | 3.17 | ≈ weekday level |
| Nursing turnover / year | 73% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (33 in the current record)
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Potential for harm · D July 14, 2025 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected July 27, 2025 · Resident Rights
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Potential for harm · D July 14, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 28, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected June 19, 2025 · Quality of Life and Care
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Potential for harm · D May 28, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected June 19, 2025 · Pharmacy Service
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Potential for harm · F May 28, 2025
Dispose of garbage and refuse properly.
Corrected June 19, 2025 · Nutrition and Dietary
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Potential for harm · F May 28, 2025
Provide and implement an infection prevention and control program.
Corrected June 19, 2025 · Infection Control
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Potential for harm · E May 28, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected June 19, 2025 · Infection Control
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Potential for harm · E May 28, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected June 19, 2025 · Infection Control
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Potential for harm · D May 28, 2025 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected June 19, 2025 · Quality of Life and Care
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Potential for harm · D October 3, 2024 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected October 17, 2024 · Resident Rights
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Potential for harm · D October 3, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 17, 2024 · Quality of Life and Care
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Potential for harm · D October 3, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 17, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 11, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 11, 2024 · Quality of Life and Care
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Potential for harm · D April 23, 2024 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected May 6, 2024 · Resident Rights
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Potential for harm · E April 23, 2024 · found via complaint
Provide activities to meet all resident's needs.
Corrected May 6, 2024 · Quality of Life and Care
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Potential for harm · D January 22, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 2, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 20, 2023 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected August 15, 2023 · Quality of Life and Care
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Potential for harm · D July 20, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 15, 2023 · Quality of Life and Care
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Potential for harm · E May 18, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 23, 2023 · Resident Rights
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Potential for harm · E May 18, 2023
Ensure each resident receives an accurate assessment.
Corrected June 23, 2023 · Resident Assessment and Care Planning
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Potential for harm · D May 18, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected June 23, 2023 · Resident Assessment and Care Planning
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Potential for harm · D May 18, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 23, 2023 · Quality of Life and Care
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Potential for harm · D May 18, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected June 23, 2023 · Pharmacy Service
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Potential for harm · F May 18, 2023
Dispose of garbage and refuse properly.
Corrected June 23, 2023 · Nutrition and Dietary
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Potential for harm · E May 18, 2023
Provide and implement an infection prevention and control program.
Corrected June 23, 2023 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366377 · certified since May 27, 2009. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.