Town & Country
555 East Memory Lane · Santa Ana, CA · 92706 · 7145477157
96 certified beds Non profit - Corporation Chain: The Christian and Missionary Alliance Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 76 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 3 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 5.66 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.79 | 0.55–0.75 |
| Weekend hours / resident-day | 4.74 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (53 in the current record)
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No harm found · B March 10, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 20, 2026 · Resident Assessment and Care Planning
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Potential for harm · D November 20, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected December 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 20, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 4, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 20, 2025
Respond appropriately to all alleged violations.
Corrected December 4, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 20, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 4, 2025 · Quality of Life and Care
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Potential for harm · D November 20, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 4, 2025 · Quality of Life and Care
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Potential for harm · D November 20, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected December 4, 2025 · Quality of Life and Care
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Potential for harm · D November 20, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 4, 2025 · Quality of Life and Care
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Potential for harm · D November 20, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected December 4, 2025 · Quality of Life and Care
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Potential for harm · D November 20, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 4, 2025 · Pharmacy Service
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Potential for harm · D November 20, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 4, 2025 · Pharmacy Service
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Potential for harm · D November 20, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected December 4, 2025 · Nutrition and Dietary
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Potential for harm · D November 20, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected December 4, 2025 · Nutrition and Dietary
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Potential for harm · E November 20, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 3, 2025 · Nutrition and Dietary
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Potential for harm · D November 20, 2025
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected December 5, 2025 · Nutrition and Dietary
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Potential for harm · D November 20, 2025
Provide and implement an infection prevention and control program.
Corrected December 4, 2025 · Infection Control
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Potential for harm · D November 20, 2025
Keep all essential equipment working safely.
Corrected December 4, 2025 · Environmental
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Potential for harm · E November 20, 2025
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected December 3, 2025 · Environmental
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Potential for harm · D November 20, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected December 4, 2025 · Environmental
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No harm found · B November 20, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected December 4, 2025 · Resident Rights
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No harm found · B November 20, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 4, 2025 · Resident Assessment and Care Planning
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No harm found · B November 20, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 4, 2025 · Resident Assessment and Care Planning
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No harm found · B November 20, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected December 4, 2025 · Nutrition and Dietary
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Potential for harm · D July 24, 2025 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected August 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 24, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 11, 2025 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555141 · certified since November 13, 1981. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.