The Willows at Springhurst
3001 N. Hurstbourne Parkway · Louisville, KY · 40241 · 5024123775
52 certified beds For profit - Corporation Chain: Trilogy Health Services Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.40 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.28 | 0.55–0.75 |
| Weekend hours / resident-day | 3.85 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (11 in the current record)
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Potential for harm · D December 3, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected December 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 3, 2025
Ensure that residents are free from significant medication errors.
Corrected December 19, 2025 · Pharmacy Service
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Potential for harm · F December 3, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 19, 2025 · Nutrition and Dietary
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Potential for harm · D December 3, 2025
Provide and implement an infection prevention and control program.
Corrected December 19, 2025 · Infection Control
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Potential for harm · D September 3, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 12, 2021 · Resident Assessment and Care Planning
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Potential for harm · D September 3, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 12, 2021 · Quality of Life and Care
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Potential for harm · E September 3, 2021
Observe each nurse aide's job performance and give regular training.
Corrected October 12, 2021 · Nursing and Physician Services
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Potential for harm · F September 3, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 12, 2021 · Nutrition and Dietary
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Potential for harm · D September 3, 2021
Dispose of garbage and refuse properly.
Corrected October 12, 2021 · Nutrition and Dietary
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Potential for harm · D March 5, 2021
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected April 19, 2021 · Administration
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Potential for harm · D March 5, 2021
Keep all essential equipment working safely.
Corrected April 19, 2021 · Environmental
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 185305 · certified since December 1, 1991. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.