The Villages of Orleans Health and Rehab Center
14012 Route 31 · Albion, NY · 14411 · 5855895637
120 certified beds For profit - Limited Liability company
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
RN staffing in the bottom 10% nationally
0.22 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
72% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.60 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.22 | 0.55–0.75 |
| Weekend hours / resident-day | 3.36 | ≈ weekday level |
| Nursing turnover / year | 72% | median 45% |
| Fines (3-yr window) | 1 · $71,112 |
Inspection citations (26 in the current record)
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Potential for harm · D November 17, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Past Non-Compliance · Quality of Life and Care
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Potential for harm · E January 31, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 14, 2025 · Resident Rights
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Potential for harm · D January 31, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected March 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 31, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 31, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 14, 2025 · Pharmacy Service
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Potential for harm · D January 31, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 14, 2025 · Nutrition and Dietary
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Potential for harm · D January 31, 2025
Provide and implement an infection prevention and control program.
Corrected March 14, 2025 · Infection Control
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Potential for harm · D January 31, 2025 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected March 14, 2025 · Resident Rights
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Potential for harm · D January 31, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 14, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 31, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 14, 2025 · Quality of Life and Care
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No harm found · C January 31, 2025
Observe each nurse aide's job performance and give regular training.
Corrected March 14, 2025 · Nursing and Physician Services
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No harm found · B January 31, 2025
Post nurse staffing information every day.
Corrected March 14, 2025 · Nursing and Physician Services
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Immediate jeopardy · J January 12, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected February 9, 2024 · Pharmacy Service
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Potential for harm · D January 12, 2024 · found via complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected February 9, 2024 · Resident Rights
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Potential for harm · D October 18, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 16, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 10, 2023 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected September 15, 2023 · Resident Rights
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Potential for harm · F August 10, 2023 · found via complaint
Have a Compliance and Ethics Program.
Corrected September 15, 2023 · Administration
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Potential for harm · D July 21, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 8, 2023 · Quality of Life and Care
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Potential for harm · E July 21, 2023
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected September 8, 2023 · Nutrition and Dietary
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Potential for harm · D July 21, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected September 8, 2023 · Nutrition and Dietary
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Potential for harm · E July 21, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected September 8, 2023 · Nutrition and Dietary
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Potential for harm · E July 21, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 8, 2023 · Nutrition and Dietary
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Potential for harm · D July 21, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 8, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 21, 2023 · found via complaint
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected September 8, 2023 · Resident Assessment and Care Planning
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Potential for harm · D October 25, 2021
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 24, 2021 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 12, 2024 | Fine | $71,112 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335212 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.