The Villa at the Bay
1500 Spring Street · Petoskey, MI · 49770 · 2313475500
110 certified beds For profit - Corporation Chain: Villa Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $241,488 in fines in the last 24 months.
- 4 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$241,488 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
66% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.57 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.52 | 0.55–0.75 |
| Weekend hours / resident-day | 3.04 | ≈ weekday level |
| Nursing turnover / year | 66% | median 45% |
| Fines (3-yr window) | 2 · $241,488 |
Inspection citations (59 in the current record)
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Potential for harm · D April 28, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 19, 2026 · Pharmacy Service
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Potential for harm · E April 28, 2026 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected May 19, 2026 · Nutrition and Dietary
-
Potential for harm · D November 26, 2025 · found via complaint
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected December 2, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Actual harm · G May 22, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 25, 2025 · Quality of Life and Care
-
Actual harm · G May 22, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 25, 2025 · Quality of Life and Care
-
Potential for harm · D May 22, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected June 25, 2025 · Resident Rights
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Potential for harm · E May 22, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected June 25, 2025 · Resident Rights
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Potential for harm · D May 22, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected July 9, 2025 · Resident Rights
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Potential for harm · F May 22, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected June 25, 2025 · Resident Rights
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Potential for harm · D May 22, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · E May 22, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 25, 2025 · Quality of Life and Care
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Potential for harm · D May 22, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected June 25, 2025 · Quality of Life and Care
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Potential for harm · D May 22, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected June 25, 2025 · Quality of Life and Care
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Potential for harm · D May 22, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 18, 2025 · Quality of Life and Care
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Potential for harm · F May 22, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected June 25, 2025 · Nutrition and Dietary
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Potential for harm · F May 22, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected July 18, 2025 · Nutrition and Dietary
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Potential for harm · F May 22, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 18, 2025 · Nutrition and Dietary
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Potential for harm · D May 22, 2025
Provide and implement an infection prevention and control program.
Corrected July 18, 2025 · Infection Control
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Potential for harm · F May 22, 2025
Provide enough power supply for lighting all entrances and exits; equipment for fire detection and alarm systems, and extinguishers.
Corrected June 25, 2025 · Environmental
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Potential for harm · F May 22, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected June 25, 2025 · Environmental
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Actual harm · G February 20, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 8, 2025 · Quality of Life and Care
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Potential for harm · D February 20, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected March 14, 2025 · Resident Rights
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Potential for harm · D February 20, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 14, 2025 · Nursing and Physician Services
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Potential for harm · D February 20, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected March 14, 2025 · Nursing and Physician Services
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Potential for harm · D February 20, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected March 14, 2025 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 22, 2025 | Fine | $110,448 |
| May 22, 2025 | Payment Denial | 29 days |
| February 20, 2025 | Fine | $131,040 |
| February 20, 2025 | Payment Denial | 18 days |
| July 17, 2024 | Payment Denial | 26 days |
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235429 · certified since March 25, 1983. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.