The Rehabilitation Center at the Palazzo
6250 North 19th Avenue · Phoenix, AZ · 85015 · 6024336300
60 certified beds For profit - Limited Liability company Chain: Aspen Skilled Healthcare
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.94 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.52 | 0.55–0.75 |
| Weekend hours / resident-day | 3.47 | ≈ weekday level |
| Nursing turnover / year | 55% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (29 in the current record)
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Potential for harm · D March 25, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected April 3, 2026 · Resident Rights
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Potential for harm · D June 27, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 27, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · E June 27, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 1, 2025 · Quality of Life and Care
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Potential for harm · D June 27, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 4, 2025 · Resident Rights
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Potential for harm · D June 27, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected August 4, 2025 · Resident Assessment and Care Planning
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Potential for harm · E June 27, 2025
Observe each nurse aide's job performance and give regular training.
Corrected August 19, 2025 · Nursing and Physician Services
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Potential for harm · E June 27, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 19, 2025 · Pharmacy Service
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Potential for harm · D June 27, 2025
Provide and implement an infection prevention and control program.
Corrected August 19, 2025 · Infection Control
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Potential for harm · D September 8, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 27, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 8, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Corrected October 27, 2023 · Quality of Life and Care
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Potential for harm · D September 8, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected October 27, 2023 · Quality of Life and Care
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Potential for harm · D September 8, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected October 27, 2023 · Pharmacy Service
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Potential for harm · D September 8, 2023
Provide and implement an infection prevention and control program.
Corrected October 27, 2023 · Infection Control
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Potential for harm · D September 8, 2023 · found via complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected October 27, 2023 · Resident Rights
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Potential for harm · E September 8, 2023 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected October 27, 2023 · Pharmacy Service
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Potential for harm · D July 28, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected August 30, 2022 · Resident Rights
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Potential for harm · D July 28, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected August 30, 2022 · Resident Assessment and Care Planning
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Potential for harm · E July 28, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 30, 2022 · Resident Assessment and Care Planning
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Potential for harm · E July 28, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 30, 2022 · Quality of Life and Care
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Potential for harm · E July 28, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 30, 2022 · Quality of Life and Care
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Potential for harm · E July 28, 2022
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected August 30, 2022 · Pharmacy Service
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Potential for harm · E July 28, 2022
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected August 30, 2022 · Administration
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Potential for harm · D July 28, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 30, 2022 · Nutrition and Dietary
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Potential for harm · D July 28, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 30, 2022 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035116 · certified since September 19, 1985. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.