The Pines at Glens Falls Ctr for Nursing & Rehab
170 Warren Street · Glens Falls, NY · 12801 · 5187935163
120 certified beds For profit - Limited Liability company Chain: National Health Care Associates
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
60% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.32 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.60 | 0.55–0.75 |
| Weekend hours / resident-day | 2.95 | ≈ weekday level |
| Nursing turnover / year | 60% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
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Potential for harm · F March 18, 2026 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Deficient, Provider has no plan of correction · Nursing and Physician Services
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Potential for harm · F March 18, 2026 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Deficient, Provider has no plan of correction · Pharmacy Service
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Potential for harm · D March 22, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected May 16, 2023 · Resident Assessment and Care Planning
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Potential for harm · E March 22, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 16, 2023 · Nutrition and Dietary
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Potential for harm · D March 22, 2023
Dispose of garbage and refuse properly.
Corrected May 16, 2023 · Nutrition and Dietary
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Potential for harm · E November 12, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 6, 2021 · Resident Assessment and Care Planning
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Potential for harm · D November 12, 2020
Assist a resident in gaining access to vision and hearing services.
Corrected January 6, 2021 · Quality of Life and Care
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Potential for harm · D November 12, 2020
Provide enough food/fluids to maintain a resident's health.
Corrected January 6, 2021 · Quality of Life and Care
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Potential for harm · D November 12, 2020
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected January 6, 2021 · Pharmacy Service
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Potential for harm · D November 12, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 6, 2021 · Nutrition and Dietary
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Potential for harm · D April 5, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected May 13, 2019 · Resident Rights
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Potential for harm · D April 5, 2019
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected May 13, 2019 · Resident Rights
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Potential for harm · E April 5, 2019
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected May 13, 2019 · Resident Assessment and Care Planning
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Potential for harm · D April 5, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 13, 2019 · Resident Assessment and Care Planning
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Potential for harm · D April 5, 2019
Provide activities to meet all resident's needs.
Corrected May 13, 2019 · Quality of Life and Care
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Potential for harm · D April 5, 2019
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 13, 2019 · Quality of Life and Care
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Potential for harm · D April 5, 2019
Provide safe, appropriate pain management for a resident who requires such services.
Corrected May 13, 2019 · Quality of Life and Care
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Potential for harm · D April 5, 2019
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected May 13, 2019 · Nutrition and Dietary
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Potential for harm · D April 5, 2019
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected May 13, 2019 · Nutrition and Dietary
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Potential for harm · D April 5, 2019
Provide and implement an infection prevention and control program.
Corrected May 13, 2019 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335325 · certified since May 1, 1971. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.