The Neighborhood in Rio Rancho
900 Loma Colorado Blvd Ne · Rio Rancho, NM · 87124 · 5059942296
72 certified beds Non profit - Corporation Part of a CCRC
Why this verdict
- Carries CMS’s abuse warning icon.
- Staffing hours comfortably above national benchmarks.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
85% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 5.26 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.97 | 0.55–0.75 |
| Weekend hours / resident-day | 4.81 | ≈ weekday level |
| Nursing turnover / year | 85% | median 45% |
| Fines (3-yr window) | 1 · $12,735 |
Inspection citations (38 in the current record)
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Potential for harm · D March 13, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G November 19, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 19, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 13, 2026 · Resident Rights
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Potential for harm · E November 19, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 13, 2026 · Quality of Life and Care
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Potential for harm · E November 19, 2025 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · E November 19, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 17, 2026 · Resident Assessment and Care Planning
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Potential for harm · E November 17, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2025
Observe each nurse aide's job performance and give regular training.
Corrected December 5, 2025 · Nursing and Physician Services
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Potential for harm · D November 17, 2025
Provide or obtain dental services for each resident.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · F November 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 5, 2025 · Nutrition and Dietary
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Potential for harm · E November 17, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected December 5, 2025 · Environmental
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Potential for harm · E March 20, 2025 · found via complaint
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Corrected May 2, 2025 · Resident Rights
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Potential for harm · E March 20, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 2, 2025 · Resident Rights
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Potential for harm · D March 20, 2025 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected May 2, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 20, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 2, 2025 · Resident Assessment and Care Planning
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Potential for harm · F March 20, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected May 2, 2025 · Nursing and Physician Services
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Potential for harm · E March 20, 2025 · found via complaint
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected May 2, 2025 · Administration
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Potential for harm · D January 3, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 7, 2025 · Quality of Life and Care
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Potential for harm · D January 3, 2025 · found via complaint
Keep all essential equipment working safely.
Corrected March 7, 2025 · Environmental
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Potential for harm · D May 23, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 23, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · E May 23, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 21, 2024 · Quality of Life and Care
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Potential for harm · D May 23, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 21, 2024 · Quality of Life and Care
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Potential for harm · E May 23, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 21, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 17, 2025 | Fine | $12,735 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 325130 · certified since August 10, 2016. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.