The Laurels of Willow Creek
11611 Robious Road · Midlothian, VA · 23113 · 8043794771
120 certified beds For profit - Corporation Chain: Ciena Healthcare/Laurel Health Care
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.34 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 2.86 | ≈ weekday level |
| Nursing turnover / year | 45% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (54 in the current record)
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Potential for harm · D September 13, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 16, 2023 · Resident Rights
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Potential for harm · D September 13, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected October 16, 2023 · Resident Rights
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Potential for harm · D September 13, 2023
Ensure each resident receives an accurate assessment.
Corrected October 16, 2023 · Resident Assessment and Care Planning
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Potential for harm · E September 13, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 16, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 13, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected October 16, 2023 · Quality of Life and Care
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Potential for harm · D September 13, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 16, 2023 · Quality of Life and Care
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Potential for harm · E September 13, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Corrected October 16, 2023 · Quality of Life and Care
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Potential for harm · D September 13, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected October 16, 2023 · Quality of Life and Care
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Potential for harm · D September 13, 2023
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected October 16, 2023 · Quality of Life and Care
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Potential for harm · D September 13, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected October 16, 2023 · Nursing and Physician Services
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Potential for harm · D September 13, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 16, 2023 · Nutrition and Dietary
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Potential for harm · D September 13, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 16, 2023 · Resident Rights
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Potential for harm · D September 13, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 16, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 13, 2023 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 16, 2023 · Quality of Life and Care
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Potential for harm · E September 13, 2023 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected October 16, 2023 · Pharmacy Service
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Potential for harm · E September 13, 2023 · found via complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected October 16, 2023 · Pharmacy Service
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Potential for harm · D September 13, 2023 · found via complaint
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected October 16, 2023 · Nutrition and Dietary
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No harm found · C September 13, 2023
Post nurse staffing information every day.
Corrected October 16, 2023 · Nursing and Physician Services
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Actual harm · G March 24, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 2, 2022 · Quality of Life and Care
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Actual harm · G March 24, 2022
Ensure that residents are free from significant medication errors.
Corrected April 19, 2022 · Pharmacy Service
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Potential for harm · D March 24, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 19, 2022 · Resident Rights
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Potential for harm · D March 24, 2022
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected April 19, 2022 · Resident Rights
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Potential for harm · D March 24, 2022
Ensure each resident receives an accurate assessment.
Corrected April 19, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 24, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected April 19, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 24, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected April 19, 2022 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495257 · certified since September 24, 1991. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.